TOC Network Technician

Established in 1975, Financial Pacific Leasing, Inc. (a subsidiary of Columbia Bank), is a direct provider of small-ticket commercial equipment leases. FinPac originates business through partnering with vendors, third party originators and lessors nationwide. For over 50 years, these partners have relied on Financial Pacific to provide them with innovative financing solutions for their customers

About the Role:

The Endpoint Engineer is responsible for delivering advanced level endpoint and SCCM and organizational patch management support. Carry out updates, utilizing patches and new builds where necessary to keep security and usability at its very best level. That could include assisting in third-party patching too, so knowledge of other systems besides SCCM is essential. Works with a team of local and regional peers as well as corporate infrastructure resources to ensure systems performance and availability across our voice and data networks.

• Manages endpoint SCCM environment, software deployment collections, and maintain outdated collections/task sequences to ensure the environment is running as efficient as possible.
• Ensure all OS and third-party application patches are pushed to all endpoint's in the environment.
• Collaborate with the Information Security team to resolve all 30+ day critical, high, medium, and low security vulnerabilities identified in the environment
• Create and deploy PowerShell scripts to automate endpoint processes.
• Diagnoses and resolves issues associated with PCs, laptops, network, local servers, printers, remote access and file shares.
• Provides Tier 3 support for escalated service desk tickets following established protocols and mentorship to Desktop Support team.
• Acts as point of contact for level 3 escalations
• Executes the implementation and support for software and hardware standards for desktop and infrastructure as well as network infrastructure
• Accurately logs, tracks and routes all problems and requests using ticket tracking software; documents resolutions.
• Responds to initial and escalation requests for technical assistance in person, via telephone, and electronically.
• Logs all service desk interactions.
• Creates and follows standard operating procedures.
• Develops fundamental operations of commonly used software, hardware and other commonly used equipment.
• Assists with management of virtual environment (Azure Virtual Desktop)
• Provides expertise with Microsoft Windows (desktop/server) and Apple iOS to internal clients.
• Demonstrates compliance with all bank regulations for assigned job function and applies to designated job responsibilities - knowledge may be gained through coursework and on-the-job training. Keeps up to date on regulation changes.
• Follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training.
• Maintain a working knowledge of Bank's written policies and procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations as applicable to this job description.
• May be asked to coach, mentor, or train others and teach coursework as subject matter expert.
• Actively learns, demonstrates, and fosters the Columbia corporate culture in all actions and words.
• Takes personal initiative and is a positive example for others to emulate.
• Embraces our vision to become "Business Bank of Choice"
• May perform other duties as assigned.

About You:

• H.S Diploma
• Bachelors Degree
• 5+ years of Desktop support experience
• 3+ years of System administration
• SCCM, PowerShell, VDI/Horizing VMWare
• Windows 11 Operating System
• Microsoft Windows Server 2019/2022/2025
• Microsoft Exchange
• Understanding of TCP/IP, OSI model, routing and subnets
• Microsoft Office Applications/Office 365
• Active Directory
• MCSA: Windows Server 2025 or equivalent
• MC: Modern Desktop Administrator Associate

The pay range for this role is $82,000.00 - $125,000.00.

The pay rate for the selected candidate is dependent upon a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills, and experience, education, and geographic location. The role may be eligible for performance-based incentive compensation, and those details will be provided during the recruitment process.

Primary Location: Ability to work fully onsite at posted location(s).

2155 W Pinnacle Peak Rd Phoenix AZ 85027

Our Benefits:

We are proud to offer a competitive total rewards package including base wages and comprehensive benefits.

We offer eligible associates comprehensive healthcare coverage (medical, dental, and vision plans), a 401(k)-retirement savings plan with employer match for qualifying associate contributions, an employee assistance program, life insurance, disability insurance, tuition assistance, mental health resources, identity theft protection, legal support, auto and home insurance, pet insurance, access to an online discount marketplace, and paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly.

Our Commitment to Diversity:

Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. If you require an accommodation to complete the application or interview(s), please let us know by email: careers@columbiabank.com.

To Staffing and Recruiting Agencies:

Our posted job opportunities are only intended for individuals seeking employment at Columbia Bank. Columbia Bank does not accept unsolicited resumes or applications from agencies and Columbia Bank will not be responsible for any fees related to unsolicited resume submissions. Staffing and recruiting agencies are not authorized to submit profiles, applications, or resumes to this site or to any Columbia Bank employee and any such submissions will be considered unsolicited unless requested directly by a member of the Talent Acquisition team.