ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITRCC's efficiency relies on our team members; at the ITRCC you won't just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.
Accepting and dispensing money and providing personal service and information to motorists. Lost or confused motorists rely on the guidance of toll collectors, who should maintain a considerate and helpful attitude.
Incumbent works directly for the Toll Supervisor. Interacts with other Toll Road personnel and our customers to explain or interpret what is required to render service, carry out policies and maintain coordination.
Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC's safety culture, attends all safety training, and completes all compliance trainings as required by ITRCC. Upholds ITRCC's core values: Community, Actions, Reliability, Excellence and Safety (CARES). All other duties as assigned.
Counts the total amount of money in the assigned cash drawer at the beginning of the shift. Collect proper tolls and makes accurate change as necessary to exiting vehicles. Follows prescribed procedures in opening, operating, and closing vehicle traffic lanes. Identifies and reports safety and/or security issues to respective toll supervisor. Verifies each toll ticket received from the patron signifies the proper class rate and axle count. Deposits cash and reports in the appropriate toll plaza safes. Reports to authorities all tolls collected with complete and accurate input of transactions. Prepares various daily reports and forms; bank deposit slip, money bag report, etc. Takes immediate action to resolve problems; lost toll tickets, illegal U-turns, misclassified vehicles, unpaid tolls, mutilated tickets, misclassification of cash and charge vehicles, and various other unusual occurrences that may arise in an exit lane. Ensures that the traffic lane is clear of obstructions and ascertains that exit gates are on and functioning. Maintain a clean and organized work area in accordance with company standards. Advises motorists on available routes and current road conditions. Follows prescribed procedures for emergency lane use; oversized vehicles, and other unusual occurrence. Respond and make expedient decisions in emergency situations. Assist customers who experience problems with electronic tolling.
Requires a reliable work history and consistent work attendance, demonstrating reliability, accuracy, and professional interaction. Ensures accurate revenue collection and reconciliation with company policies and procedures. Provide leadership, training, operational efficiency, and financial accountability. Provide guidance and training to new toll collectors while maintaining a high standard of accuracy and compliance in revenue collection. Assist in training new hires on workplace safety procedures and functional duties. Tier changes can happen if the employee meets the qualifications during the next review period.
High school diploma/ GED Ability to effectively communicate verbally and in writing. Positive outgoing personality with the ability to remain courteous with the public and fellow employees. Ability to effectively respond and make expedient decisions in emergency situations. Ability to follow money handling procedures. General knowledge of the roads surrounding the area in order to give accurate directions to motorists when requested. Ability to complete various forms and reports with completeness and accuracy. Ability to make change rapidly and accurately. General computer skills.
1-2 years customer service and/or cash handling experience. Possession of a valid driver's license is preferred, but not a condition of employment.
This position requires: Frequent est. 5 hrs per shift Heavy standing, walking, and sitting Heavy talking and hearing Medium physical effort Medium computer usage Travel time required may be up to 20% Midnight schedule