Toll Collector/Part-Time

City of Chesapeake VA

Chesapeake, VA

JOB DETAILS
SALARY
SKILLS
Credit and Collections, Customer Relations, Customer Support/Service, Detail Oriented, Electricity, Explosives, Infectious Diseases, Machine Tool, Multitasking, Operational Support, Operations Processes, Organizational Skills, Procedure Development, Public Works, Record Keeping, Risk, Safety/Work Safety, Service Delivery, Team Player, Transaction Processing/Management
LOCATION
Chesapeake, VA
POSTED
4 days ago

Position Details

Position Information

Working Title of Vacant Position Toll Collector/Part-Time Job Type Part Time Posting Type Public Number of Vacancies 2 Department PUBLIC WORKS Division PUB WORKS 168 TOLL ROAD Requisition Number 2026346 Number of hours worked per week Up to 25 hours per week Work Schedule

2nd shift (1:30pm-10pm). Shift start and end times may vary. Must work weekends, holidays and during inclement weather.

Schedules are subject to change to meet operational needs.

Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies.

Work Site Location Chesapeake, VA Position Driving Requirement N - Never Pay Grade GE01 Pay Basis Weekly Advertised Salary

$16.93/hourly

Job Description

The Chesapeake Expressway Division of Public Works is seeking dependable, customer focused individuals to join our team as Part-Time Toll Collectors. This position plays an important role in providing excellent customer service while ensuring the safe, efficient movement of traffic along the Chesapeake Expressway.

As a Part-Time Toll Collector, you will accurately collect tolls, assist motorists, maintain accurate cash records, and help create a safe and welcoming experience for thousands of drivers each day. Ideal candidates are reliable, detail oriented, comfortable working independently, and committed to delivering courteous service in a fast paced environment.

Essential Duties

  • Collect toll payments from motorists and accurately process cash transactions.
  • Receive, count, and account for toll revenue and change.
  • Assess and record the appropriate toll based on vehicle classification.
  • Maintain accurate records and balance cash collections in accordance with established procedures.
  • Provide courteous, professional customer service while responding to questions from the traveling public.
  • Monitor traffic flow and help promote the safe and efficient movement of vehicles through the toll plaza.
  • Maintain a clean, organized, and safe tollbooth work area.
  • Follow established safety, cash handling, and operational procedures.
  • Perform other related duties as assigned.

Required Qualifications

Vocational/Educational Requirement: Requires high school diploma or GED/HSE.

Experience: In addition to satisfying the vocational/education standards, this class requires a minimum of one month of related, full-time equivalent experience.

Special Requirements: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-term department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications

Experience in customer service and cash handling.

Posting Detail Information

Job Open Date 07/16/2026 Job Close Date 07/30/2026 Open Continuous No Special Instructions to Applicants

Chesapeake Expressway toll collectors work as essential (alpha) personnel in support of a 24 hour/day, 365-day/year operation, including holidays, weekends and during inclement weather events. Schedules are subject to change to meet the operational needs of the Chesapeake Expressway.

Medical Marijuana:

In accordance with City policy, this position is deemed safety-sensitive. As such, applicants for this position are subject to pre-employment drug/alcohol testing after receiving a conditional offer of employment and may also be subject to random testing. This drug test includes testing for marijuana. Possession of a medical marijuana card will not excuse an applicant from the testing process; however, a test will not be considered positive for marijuana if a valid medical marijuana certification is presented unless the position requires a commercial driver's license (CDL) or is a sworn law-enforcement officer/deputy.

ADA Checklist

Overall Physical Strength Demands

Overall Physical Strength Demands M=Medium - Exerting 20-50 lbs. occasionally, 10-25 lbs. frequently, or up to 10 lbs. constantly

Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Standing Frequently- From 1/3 to 2/3 of the time. Sitting Frequently- From 1/3 to 2/3 of the time. Walking Frequently- From 1/3 to 2/3 of the time. Lifting Occasionally- Up to 1/3 of the time. Lifting Amount Exerting up to 20 to 50 lbs Carrying Occasionally- Up to 1/3 of the time. Carrying Weight Exerting up to 20 to 50 lbs Pushing/Pulling Frequently- From 1/3 to 2/3 of the time. Pushing/Pulling Weight Exerting up to 10 lbs Reaching Continuously- 2/3 or more of the time. Handling Continuously- 2/3 or more of the time. Fine Dexterity Continuously- 2/3 or more of the time. Kneeling Occasionally- Up to 1/3 of the time. Crouching Occasionally- Up to 1/3 of the time. Crawling No Response Bending Occasionally- Up to 1/3 of the time. Twisting Frequently- From 1/3 to 2/3 of the time. Climbing Frequently- From 1/3 to 2/3 of the time. Balancing Occasionally- Up to 1/3 of the time. Vision Continuously- 2/3 or more of the time. Hearing Continuously- 2/3 or more of the time. Talking Continuously- 2/3 or more of the time. Foot Controls Continuously- 2/3 or more of the time. Machines, Tools, Equipment and Work Aids Used

Toll Collection Terminal, Receipt Printer, Credit Card Machine, Computer, Currency and Coin Counting Machines, Safety Cones, Stop Paddle.

Protective Equipment Required

High Visibility Safety Gear, Stop Paddle, Safety Cones.

Health and Safety

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Mechanical Hazards D = Daily Chemical Hazards D = Daily Electrical Hazards D = Daily Fire Hazards D = Daily Explosives D = Daily Communicable Diseases D = Daily Physical Danger or Abuse D = Daily Other D = Daily If Other, Description Roadway Conditions/Hazards, including vehicle accidents

Environmental Factors

D = Daily W = Several Times Per Week M = Several Times Per Month S = Seasonally N = Never

Dirt and Dust D = Daily Extreme Temperatures D = Daily Noise and Vibration D = Daily Fumes and Odors D = Daily Wetness/Humidity D = Daily Darkness or Poor Lighting D = Daily Primary Work Location Other - Outdoors, Other - Toll Booth and Roadway

Non-Physical Demands

C = Continuously- 2/3 or more of the time. F = Frequently- From 1/3 to 2/3 of the time. O = Occasionally- Up to 1/3 of the time. R = Rarely- Less than 1 hour per week. N = Never- Never occurs.

Time Pressures Frequently- From 1/3 to 2/3 of the time. Emergency Situations Occasionally- Up to 1/3 of the time. Frequent Change of Tasks Rarely- Less than 1 hour per week. Irregular Work Schedule/Overtime Frequently- From 1/3 to 2/3 of the time. Performing Multiple Tasks Simultaneously Continuously- 2/3 or more of the time. Working Closely with Others as Part of a Team Continuously- 2/3 or more of the time. Tedious or Exacting Work Continuously- 2/3 or more of the time. Noisy/Distracting Environment Continuously- 2/3 or more of the time. Other Continuously- 2/3 or more of the time. If Other, Description Irate Customers, Lost Customers, Risk of Robbery Can anyone assist the employee in performing the primary tasks assigned to this position? If yes, identify the eligible task(s)

No

Professional References

Professional References

Please provide contact information for professional references.

Minimum Requests 0 Maximum Requests 4

Supplemental Questions

Required fields are indicated with an asterisk (*).

    • Please elaborate on any present and past work experience handling cash. Type NA, if not applicable.

(Open Ended Question)

Applicant Documents

Required Documents

Optional Documents

  • Resume
  • Cover Letter
  • Letter of Recommendation

About the Company

C

City of Chesapeake VA