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Toll Operations Analyst

I-66 EXPRESS MOBILITY PARTNERS LLC

Manassas, Virginia

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JOB DETAILS
SKILLS
Acceptance Testing, Analysis Skills, Auditing, Billing, Business Support, Change Requests/Orders, Credit and Collections, Customer/Client Research, Database Administration, Database Analysis, Electronic Toll Collection, Finance, Legal, Maintenance Services, Operational Audit, Operational Improvement, Operational Support, Operations Management, Operations Processes, Performance Metrics, Performance Tuning/Optimization, Power BI, Printing, Process Improvement, Reconciliation, Reporting Dashboards, Revenue/Sales Reporting, SQL (Structured Query Language), System Operations, Systems Administration/Management, Systems Analysis, Team Lead/Manager, Technical Leadership, Time Management
LOCATION
Manassas, Virginia
POSTED
11 days ago
About us:

In 2016, the Commonwealth of Virginia selected a Cintra-led consortium to finance, design, build, operate and maintain the express lanes on Interstate 66 Outside the Beltway. The project will transform this critical Northern Virginia artery to relieve congestion, improve safety and provide more predictable travel times. The project corridor extends approximately 22 miles along Interstate 66 from the Capital Beltway (I-495) to Gainesville (US Route 29). Once completed, the project will include three toll-free general-purpose lanes in each direction and two express lanes in each direction with a state-of-the-art open-road electronic toll collection system. Expanded transit service, park-and-ride lots and interchange enhancements will further improve travel along I-66. The project will also connect several shared use paths to create more multimodal options. As an innovative and efficient public-private partnership, this project will be completed at a $2.5 billion net savings for the Commonwealth of Virginia.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

The Toll Operations Analyst works with department stakeholders to monitor and optimize system performance/features, provide operational support, review data to support business decisions. Additionally, this person will also assist the Toll Operations Manager with monitoring and supporting day to day operations of the Back Office systems to ensure on time and accurate billing of toll transactions; accurate reconciliation of all revenue; accurate reporting of revenue and traffic; build customer profiles for boosting collections; identify improvements in Toll Collection processes.

Essential Duties and Responsibilities:

  • System improvements Identification and Handling:

  • Analyze operations and propose improvements.

  • Manage system developments with technical team.

  • Review and approve Change Requests.

  • Participate in User Acceptance Testing.

  • Develop system handling and operational procedures for operations team.

  • Incident and Service Request Management:

  • Create and manage incidents with technical team.

  • Review and approve technical solutions proposed.

  • Manage technical team's KPI reporting.

  • Operational Back Office (OBO) and Commercial Back Office (CBO) Revenue Reconciliation

  • Oversee the validation of daily trip sending reports, payment reports, rejected/disputed transactions, etc. through all three interfaces with VDOT.

  • Validate daily trip processing fee with VDOT and finance.

  • Handle disputed trip/revenue with VDOT.

  • Monitor trips in CBO to review payment status, admin fee collected, time of collect, etc.

  • Monitor and manage 3rd party vendors involved in Revenue collection for Printing and Mailing, DMV look-up, Skip tracing, Delinquent collections, etc.

  • Manage Toll Corrections issued from operations teams.

  • Monitor, Analyze and Report on Toll and admin fee adjustments in CBO.

  • Toll Exempt Handling

  • Manage exempt requests from all internal and external stakeholders in line with applicable code of law.

  • Define and perform routine audits on Toll exempts vehicles.

  • Database Handling, Analytics and Reporting:

  • Support Database management with Technical team.

  • Perform SQL Data Querying, PowerBI dashboard development and other reporting system as needed.

  • Analyzing system database for monitoring transaction and trip lifecycle within the OBO and CBO.

  • Ensure all system are functioning in line with the system design through continuous analytics, stre

About the Company

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I-66 EXPRESS MOBILITY PARTNERS LLC

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