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At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we foster a culture of inclusion throughout our company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:'' https://www.hdrinc.com/our-story''
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
Tolling Analyst
HDR's Mobility and Operational Technology Services (MOTS) team is growing, and we're looking for a Tolling Analyst to help us deliver innovative solutions to tolling agencies across the country. At HDR, you'll join a collaborative, employee-owned company with over 100 years of experience pushing the boundaries of what's possible. Our people are our pride-smart, driven, and always ready to support one another.
As a Tolling Analyst, you'll play a key role in supporting project teams through data analysis, research, reporting, and the development of technical work products. You'll also assist project managers with scopes, schedules, and budgets, and have the opportunity to grow into a tolling specialist or consulting generalist-depending on your interests and strengths.
In the role of Tolling Analyst, we''ll count on you to:
Technical Delivery
Research tolling trends, technologies, and policies to inform client strategies
Conduct deep data analysis using Excel, Power BI, relational databases, and other tools
Monitor and analyze toll transaction data to identify discrepancies, trends, and revenue opportunities.
Reconcile tolling data across systems and vendors to verify accuracy and completeness
Analyze business processes and recommend improvements for efficiency and accuracy
Evaluate customer service center and system data to identify trends and opportunities
Support quality assurance reviews and recommend enhancements
Develop SOPs, training materials, and technical documentation
Create deliverables including reports, presentations, diagrams, and models
Assess end-user experience for both customers and agents
Task & Project Management
Assist with scopes of work, cost estimates, contracts, and procurement documents
Support toll program management tasks including design reviews and operational oversight
Learn and apply HDR's project management and QA/QC processes
Support general program management contracts for toll-related work elements including design reviews, operations, project production, and delivery.
Business Development
Assist with business development efforts, including writing or reviewing proposals.
Grow business development skills through industry engagement
Perform other duties as assigned.
Keywords: Toll, Tolling, Consulting, Consultant, Back Office, Reporting, Business Rules, Operations, Change Management, Business Processes, Systems, Analysis, Procurement, Planning, Policy, Performance, Databases
#LI-AG2
Preferred Qualifications
'',''!*!
Required Qualifications
What We Believe
HDR is our company. Together, we build on each other''s life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
'',''We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time away, parental leave, paid holidays, a retirement savings plan with employer match, employee referral bonus and tuition reimbursement. The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.) New York: $62,213 - $88,875'','''',''United States-New York-New York'',''United States-New York-New York'','''','''','''','''','''','''','''','''',''Highway + Road'',''Highway + Road'',''Full-time'',''Full-time'',''Regular'',''Regular'','''','''',''Advanced Technologies for Surface Transportation'',''Advanced Technologies for Surface Transportation'',''May 4, 2026'',''May 4, 2026'',''false'',''782473'',''782473'',''true'',''782473'',''false'',''Submission for the position: Tolling Analyst - (Job Number: 192857)'',''false'',''782473'',''false'',''true''