Mission
Customer Support 40%
Tool Lease
Focal point of contact for our customers in Americas with regards to tool lease services
Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
Ensuring a smooth progress of the order handling and following up according to customers' requirements
Proactive notification of the customer about their order status
Monitoring and reporting of customer KPI
Tool Sale
Manage end -to-end the interfaces between supplier, customer and internal organizations for all tool sales
Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.
Internal Team Interface 40%
Tool Repair
Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status
Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency
Manage customer Lease return and Airbus stock (on-shelf) tools repairs and recertification
Reporting 20%
Report status of available Airbus Prop. Tool recertification and lease return available inventory
Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.
Profile
Equipped with an Associates degree in Business Administration, Logistics, Procurement (or an equivalent combination of education and experience) and paired with professional experience ideally in Customer Service, we are looking for a team player with the following experience, skills and mindset:
3-5 years of experience in a customer service function
Analytical skills and experience in developing reports and describing status of activities.
Experience using G Suite
Skilled in using Excel and/or Google Sheets
Experience with SAP
Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.
Physical Requirements:
Citizenship:
This position is a temporary (contract) position with no specific time period but could be extended or shortened as needed.
Skills
customer service
SAP
Location
LocationAddress
20170 Herndon, United States
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