Tooling Services Order Specialist

• • Focal point of contact for  customers in Americas with regards to tool lease services
  • Responsibility for processing the customer's request for tool lease quotations as well as incoming orders
  • Ensuring a smooth progress of the order handling and following up according to customers' requirements
  • Keeping up the material and logistics activities and the associated services for customer satisfaction
  • Proactive notification of the customer about their order status 
  • Monitoring and reporting of customer KPI
  • Interface with all stakeholders to ensure Airbus' commitments towards our customers
  • Manage end -to-end  the interfaces between supplier, customer and internal organizations for all tool sales
  • Manage customer routine, AOG, and initial provisioning tooling purchase orders including maintaining order status records, organizing and hosting customer tooling conference calls, answering customer order inquiries and providing price quotes..
  • Follow-up with customers for tooling returns and warranty claims, accepting and recording feedback regarding damages.
  • Support customer tool order packages; coordinates with tool services management in Hamburg to ensure orders are processed in an efficient and timely manner.
  • Generate customer order status reports and internal tool order status reports for customers and internal entities with updated information on order status
  • Work closely with the local repair shops (ex: Hydro, Reel , etc.) and internal customers to ensure that tools are properly maintained, repaired promptly when necessary, and optimized for maximum efficiency
  • Interface with the Quality team to address backlog and quality discrepancies.
  • Manage customer Lease return and stock (on-shelf) tools repairs and recertification 
  • Report status of available Prop. Tool recertification and lease return available inventory 
  • Collection, analysis and implementation of lessons learnt and corrective actions for missed tool lease/sale/repair opportunities.
  
  
  
  

• Required

  • 3-5 years of experience in a customer service function
  • Demonstrated analytical skills and experience in developing reports describing status of activities.
  • Strong technical background, attention to detail, and the ability to troubleshoot and resolve issues efficiently.

  Preferred

  • Experience with G Suite 
  • Skilled in using Excel and or Google Sheets 
• #LI-DA2
  
  
  

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This job is In-Person.

We offer several comprehensive benefits package including health and life insurance, paid and unpaid time off, and retirement and savings plans to qualifying employees.

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Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.