Tools Administrator

Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.

Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.

We are Sparksoft!

We are seeking an experienced Tools Administrator to lead the administration, governance, reliability, integration, and continuous improvement of enterprise Agile, collaboration, and supporting tool platforms. This role provides technical management across tool configuration, upgrades, integrations, APIs, monitoring, automation, security/compliance support, documentation, and user enablement while coordinating with automation, identity, security, infrastructure, and engineering teams.

ROLE AND RESPONSIBILITIES:

• Lead administration and governance of enterprise Agile and collaboration platforms, including Jira, Confluence, GitHub Enterprise, and related tools.
• Manage platform configurations, workflows, projects/spaces, permissions, plugins, dashboards, integrations, and administration standards.
• Plan and coordinate tool upgrades, plugin changes, configuration changes, integrations, and lifecycle activities, including assessment of user, workflow, access, and integration impacts.
• Coordinate upgrade testing, implementation readiness, change communications, documentation, training materials, and rollback preparedness with supporting engineering teams.
• Establish and maintain tool-monitoring, operational-health, incident-response, and troubleshooting practices.
• Lead API integration and API-governance activities, including documentation, authentication, authorization, monitoring, and approved automation.
• Define and prioritize opportunities to automate tool administration and operations using APIs, scripting, Infrastructure as Code, CI/CD, and automated testing.
• Provide technical direction to automation engineers performing infrastructure provisioning, configuration automation, automated browser/API testing, CI/CD validation, containerization, certificate automation, and related engineering activities.
• Coordinate enterprise identity integration, including SSO, MFA, authentication, authorization, provisioning, and access controls, with identity-management specialists.
• Coordinate security, vulnerability-management, audit, and compliance activities for managed tools with security specialists.
• Establish deployment and upgrade approaches that minimize service disruption and support high availability.
• Maintain operational documentation including runbooks, SOPs, configuration standards, troubleshooting guides, API inventories, and platform dependency documentation.
• Build and maintain institutional knowledge to support effective troubleshooting, administration, and transition.
• Communicate tool upgrades, access changes, standards changes, and other user-impacting updates clearly to affected users and stakeholders.
• Identify opportunities to improve tool performance, reliability, maintainability, portability, and operating cost.
• Collaborate with Agile delivery, engineering, DevOps, security, identity, service desk, and infrastructure teams to support enterprise tool users.

REQUIRED EXPERIENCE:

• 7+ years of relevant IT/platform administration experience.
• 4+ years of enterprise Atlassian administration experience, including Jira and Confluence.
• Hands-on experience with enterprise tool configuration, workflows, permissions, plugins, and integrations.
• Experience with REST APIs, scripting, and enterprise system integrations.
• Working knowledge of DevOps, CI/CD, Infrastructure as Code, cloud, monitoring, and automated testing concepts.
• Experience supporting SSO/MFA and enterprise identity integrations.
• Strong troubleshooting, documentation, communication, and stakeholder-management skills.
• Experience leading or coordinating technical administrators and automation engineers.

PREFERRED EXPERIENCE:

• Atlassian administration certification or equivalent demonstrated expertise.
• Experience with GitHub Enterprise and enterprise collaboration platforms.
• Experience with Terraform, CloudFormation, Ansible, or similar automation technologies.
• Experience with CI/CD platforms and automated browser/API testing.
• Experience in regulated, government, healthcare, or other security-conscious enterprise environments.
• Familiarity with Agile/SAFe delivery practices.

EDUCATION AND CERTIFICATIONS:

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent relevant experience.

WHAT WE OFFER: 

At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That’s why we’ve built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we’re committed to helping you thrive both inside and outside of work. When you join Sparksoft, you’ll enjoy:

•    Competitive compensation and a 401(k) with employer contributions to help you plan for the future
•    Flexible paid time off and hybrid ways of working that support true work-life balance
•    Comprehensive health coverage—including medical, dental, vision, life, and disability insurance
•    A curated in-office experience designed to foster community, team connections, and innovation
•    Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events
•    Training and development programs that build new skills and prepare you for leadership roles
•    A collaborative, transparent, and fun culture—recognized as a Great Place to Work®

Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call 410-424-7700. Requests are reviewed and fulfilled on a case-by-case basis.

Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at

abuse@sparksoftcorp.com

Artificial Intelligence (AI) Policy: While Sparksoft values the appropriate use of artificial intelligence in the workplace, candidates must complete interviews and independent assessments using their own knowledge and abilities. Unless expressly permitted by Sparksoft, the use of AI during interviews and assessments is strictly prohibited. Violations may result in disqualification. Please contact your recruiter regarding accommodation needs.