Top Concepts Group Sales Manager

Group Sales Manager

Job Summary

The Smokies' most fun attractions need a Group Sales Manager who's ready to hustle! We're looking for a goal-oriented go-getter with a passion for sales, driving revenue, and creating OMG Experiences in every single interaction. If you love the thrill of closing a deal as much as you love a great guest story, this is your role. To see our brands that you'll be representing, visit our Top Concepts website!

Detail orientation and rock-solid time management are a must — you'll be juggling a high volume of revenue-generating calls every day while keeping every task, follow-up, and deal on track. Sales experience helps, but the right attitude matters more — we're ready and willing to train the right person.

This position reports directly to the Vice President of Sales.

Schedule:Full-time onsite. Because our groups come to have fun on their schedule, this role also requires availability for after-hours calls and some evenings to greet and welcome groups on-site.

What You'll Do

Group Sales

• Meet or exceed monthly and annual revenue goals.
• Generate new business through consistent prospecting.
• Grow existing accounts through exceptional relationship management.
• Respond to inquiries quickly and professionally.
• Maintain a healthy sales pipeline and accurate CRM records
• Partner with neighboring hotels and restaurants to create can't-miss "Group Specials"
• Schedule and lead site visits for guests shopping for their next event destination
• Set tasks and reminders in the CRM to follow up on final numbers, deposits, and payments
• Stay in constant communication with group leaders throughout the sales cycle so no deal falls through the cracks
• Book events, place ticket holds, and release them when they expire
• Ensure groups are using and distributing our online waiver system properly
• Alert General Managers to large groups or special requests
• Greet and welcome groups in person, including evenings and after standard business hours as needed
• Train Party Hosts and Managers on our Groups Process

Administrative Duties

• Build proposal and contract templates
• Team up with the VP of Sales on seasonal email blast promotions
• Prepare a weekly sales report highlighting key activity
• Verify tax-exempt status and maintain exemption paperwork
• Attend weekly staff meetings and report on upcoming events
• Other duties as assigned

What We're Looking For

• Exceptional communication skills and a drive to master the art of sales
• Confidence identifying leads and cold-calling prospects
• 1–2 years of sales experience preferred
• Strong multi-tasking ability
• Highly organized and detail-oriented
• Flexibility to work some evenings/after-hours for group greetings