Topgolf | Guest Services Associate

Immediate Hiring | Swing into a Job You'll Love at Topgolf!

ABOUT TOPGOLF

Topgolf is where golf meets a great time. We're a high-energy sports entertainment venue where every shift is different, every guest brings their own energy, and the people who work here make it all happen. If you're looking for a place to grow, have fun, and be part of something bigger than a job description, you're in the right place.

WHAT WE'RE SEEKING

Are you someone who loves making people feel welcome from the first second they walk through the door? Do you thrive on first impressions, know how to move with urgency, and genuinely enjoy helping guests get excited about their visit? Can you navigate a bay assignment system, explain the game with enthusiasm, and handle transactions accurately all while keeping a smile on your face?

We're looking for a Guest Services Associate who sets the tone for the entire guest experience before a single ball is hit. You'll be the first face guests see - greeting them, getting them checked in, explaining the game, and sending them to their bay ready to have the best time. If you love people, love energy, and love being the reason someone's visit starts great, this is your role.

THE ROLE

The Guest Services Associate is the first point of contact for every guest at Topgolf. You'll use the game and bay assignment systems to get guests checked in quickly, offer memberships and retail items, assist with golf clubs and equipment, and make sure every guest understands the game and feels genuinely excited to play. This role requires speed, warmth, and a guest-first mindset from start to finish.

This role requires a flexible schedule including evenings, weekends, and holidays, with availability to work during peak periods, special events, and high-volume seasons.

WHAT YOU WILL DO

Welcome Every Guest

• Greet every guest immediately and warmly - making them feel welcome and excited from the moment they arrive
• Check guests in quickly using the game and bay assignment systems so they can begin enjoying their visit without delay
• Assist guests with golf clubs, equipment, and anything they need to get set up and ready to play
• Explain the game, safety rules, and venue layout clearly and enthusiastically so every guest knows how to make the most of their visit

Drive the Guest Experience

Topgolf | Guest Services Associate Job Description

• Suggest the membership level that will maximize each guest's experience and support venue revenue
• Offer retail items so guests can continue to connect with the Topgolf brand beyond their visit
• Handle cash and transactions carefully, accurately, and efficiently
• Engage with guests throughout their arrival experience and ensure they feel cared for at every step

Represent Topgolf at Its Best

• Keep smiling, make eye contact, and maintain positive, welcoming body language in every interaction
• Show urgency and genuine care so guests can begin enjoying their visit as quickly as possible
• Support teammates and communicate across departments to ensure a smooth and seamless guest arrival
• Demonstrate Topgolf's Core Values in every interaction: Fun, One Team, Excellence, Courage, and Caring

WHY YOU'LL LOVE IT HERE

• You'll be the face of Topgolf - the person guests remember from the moment they arrived
• You'll develop guest service and hospitality skills in one of the most exciting entertainment environments around
• You'll work alongside a team that moves together, supports each other, and genuinely cares about the guest experience
• You'll work in a place where every shift is different, every guest is new, and the energy never stops

CORE COMPETENCIES FOR SUCCESS

Being Resilient | You stay warm, sharp, and guest-focused even during the busiest check-in rushes and the longest lines.

• Remains calm and professional during peak service, high-volume events, and unexpected challenges
• Recovers quickly when things go sideways and helps the team do the same
• Manages the heat, literally and figuratively, without letting pressure affect the team's performance or morale
• Brings the same enthusiasm and care to the hundredth guest of the night as to the first

Communicates Effectively | You communicate clearly, listen to guests, and keep the front-of-house team coordinated as one.

• Listens to guests carefully and responds with accurate, helpful, and enthusiastic information every time
• Communicates clearly with bay hosts, management, and other departments to ensure seamless guest flow
• Flags guest concerns, system issues, or equipment needs to management promptly and directly
• Contributes to a guest-facing environment where every team member is set up to deliver a great first impression

Customer Focus | You know that the guest experience starts with you, and you take that responsibility seriously.

• Holds themselves accountable for the quality and warmth of every guest interaction at the front of house
• Anticipates what arriving guests will need - equipment, explanations, membership options - and has it ready
• Understands that a great first impression sets the tone for the entire visit and takes pride in delivering it
• Always looking for ways to make the check-in experience faster, smoother, and more welcoming - and acts on it

Drives Results | You drive guest satisfaction from the first interaction and set the standard for what a great visit looks like.

• Holds themselves to high standards for check-in speed, accuracy, and guest engagement on every shift
• Moves with urgency and ownership to get guests checked in, set up, and excited as quickly as possible
• Notices when a guest seems confused, frustrated, or in need of help - and steps in proactively
• Takes pride in a kitchen that runs well, looks clean, and puts out great food consistently

QUALIFICATIONS

• Experience in a guest-facing, retail, or hospitality environment preferred
• Ability to obtain required licenses and certifications for your location
• High school diploma or equivalent
• Must be 16 years of age or older as required by state or local law

PHYSICAL REQUIREMENTS

Let's be real - this isn't your typical desk job! Here's what you'll need to do to thrive in this role:

• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and moving between the guest services desk and other areas of the venue; this role requires sustained physical stamina to support continuous guest check-in and engagement throughout each shift
• Ability to lift, carry, and move items up to 50 pounds independently, including golf clubs, equipment bags, retail items, and supplies across multiple areas of the venue
• Ability to navigate stairs, ramps, and multi-level areas of the venue when assisting guests with equipment, escorting guests to bays, or supporting venue operations
• Ability to work in varying temperature and weather environments on a frequent basis, including outdoor or semi-outdoor entry and bay areas as well as air-conditioned indoor spaces
• Ability to perform repetitive hand and wrist motions including operating point-of-sale systems, handling cash and transactions, and assisting guests with equipment throughout the shift
• Ability to communicate clearly and effectively in a high-energy, high-volume venue environment that may include moderate to high levels of background noise
• Ability to work in a fast-paced, high-volume guest-facing environment while maintaining focus, accuracy, and a warm, welcoming demeanor under pressure

Sounds like a fit? We can't wait to meet you!

Renton's pay rate for this position is $21.57/hour

Position Pay Range

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify. View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.