Tort Claims CSR / Claims Processing Rep

Tort Claims Customer Service Representative | Claims CSR | Claims Processing Representative

Location: Austin, TX (Remote, Local Austin Candidates Preferred)
Pay Rate: $20.00

Schedule: Full-time, Monday through Friday

Join a Team That Makes a Difference

Are you an experienced customer service professional who thrives in a fast-paced call center environment? We're looking for a Tort Claims Customer Service Representative (CSR) to provide exceptional service by assisting callers, resolving inquiries, and accurately documenting information while navigating multiple systems.

This is an excellent opportunity for individuals who are detail-oriented, enjoy problem-solving, and can remain calm and professional while handling a high volume of inbound calls.

What You'll Do

• Answer a high volume of inbound customer calls with professionalism and empathy.
• Research customer inquiries and provide timely, accurate resolutions.
• Navigate multiple computer applications simultaneously while documenting interactions.
• Maintain accurate and detailed records of customer communications.
• Follow established procedures to ensure compliance and quality standards.
• Escalate complex issues when appropriate.
• Meet productivity, quality, and customer service performance expectations.
• Perform additional administrative and customer support duties as assigned.

Required Qualifications

• Minimum of 2 years of recent customer service experience in a high-volume contact center or call center environment.
• Excellent verbal and written communication skills.
• Strong computer skills with the ability to navigate multiple applications simultaneously.
• Proven ability to multitask while maintaining accuracy and attention to detail.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently in a remote environment.
• Reliable high-speed internet connection and a dedicated workspace.
• Local Austin, Texas candidates preferred.

Preferred Qualifications

• Experience supporting claims, insurance, legal, healthcare, or government programs.
• Experience working remotely in a customer service environment.
• Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Why Join Us?

• Remote work opportunities for local Austin candidates.
• Stable Monday through Friday schedule.
• Collaborative and supportive team environment.
• Opportunity to build experience in claims and customer support operations.
• Professional development and growth opportunities.
• Meaningful work helping customers resolve important issues efficiently and professionally.

What Success Looks Like

Successful candidates are customer-focused professionals who communicate effectively, remain composed in a fast-paced environment, and consistently deliver outstanding service. You'll be comfortable handling a high volume of calls, navigating multiple systems, and providing accurate, timely resolutions while maintaining exceptional quality standards.

If you're ready to put your customer service expertise to work in a rewarding remote opportunity, we'd love to hear from you.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.