TORT Clerk

Job Title: TORT Clerk

Location: Austin, Texas (Local candidates preferred, remote)

Duration: Contract - 10 months

Pay Range: $19/hr - $20/hr (W2)

About BCforward

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.

Job Description

We are seeking a Customer Service Representative (Tort Clerk) to join our dynamic team. The ideal candidate will have strong experience in high-volume contact center operations, call handling, and multi-application navigation and a proven ability to deliver timely and accurate resolutions for inbound customer inquiries.

Responsibilities:

• Handle high-volume inbound calls and provide clear, concise resolutions.
• Navigate multiple applications and systems to research and resolve issues.
• Document interactions accurately and maintain required records.
• Perform additional tasks and support activities as requested.

Required Skills & Qualifications:

• Minimum 2 years of contact center customer service experience.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment while managing high call volumes.
• Proficiency in navigating multiple applications and systems simultaneously.

Preferred Skills:

• Experience supporting tort or claims-related processes.
• Familiarity with remote work tools and workflows.

Additional Details

• No visa restrictions.
• Vaccination mandate not required.
• Client travel and expenses: not applicable.
• Budgeted bill rate: $27.00. Extension likelihood: high.

Why BCforward?

At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

About Our Commitment

BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Interested? Apply Now!

If this sounds like the right opportunity for you, please apply with your most recent resume.