Tort Clerk, Customer Service Representative

Location: Remote, Austin, TX
Work Arrangement: Remote, candidates must be located in the Austin, Texas area

Position Summary

We are seeking an experienced Tort Clerk, Customer Service Representative to support a high-volume customer service operation. This remote position is ideal for a customer-focused professional who thrives in a fast-paced contact center environment and is comfortable navigating multiple applications while assisting callers.

The Tort Clerk will handle a high volume of inbound calls, research customer needs, navigate multiple systems, and provide timely and accurate resolutions. Strong communication, multitasking, and problem-solving skills are essential for success in this role.

Key Responsibilities

• Handle a high volume of inbound customer calls in a professional and efficient manner

• Identify customer needs and provide accurate information and resolution

• Navigate multiple applications and systems simultaneously while assisting callers

• Research information necessary to resolve customer questions and concerns

• Accurately document customer interactions and applicable information

• Maintain a high level of professionalism and customer service in a fast-paced contact center environment

• Follow established procedures, processes, and service expectations

• Escalate issues appropriately when additional assistance is required

• Complete additional administrative and customer support tasks as requested

Required Qualifications

• Minimum of 2 years of contact center or call center customer service experience

• Experience handling high-volume inbound calls

• Excellent verbal and written communication skills

• Strong customer service and problem-solving abilities

• Ability to navigate multiple computer applications efficiently

• Strong multitasking skills and attention to detail

• Ability to work independently in a remote environment

• Ability to perform effectively in a fast-paced, high-volume environment

• Must be located in the Austin, Texas area

Ideal Candidate

The ideal candidate is an experienced contact center professional who can quickly assess caller needs, confidently navigate multiple systems, and provide accurate resolutions while maintaining a positive customer experience. Candidates who are dependable, adaptable, technically comfortable, and accustomed to high call volumes will be well positioned for success.

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.

We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.

MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.

We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com

Benefits with MMC Group
MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

Join MMC and enjoy the support of a team that values your well-being, both on and off the job!

MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.

Get started on your career journey today! Apply to become a part of the MMC Team!

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.