Total Absence Management Analyst I

Total Absence Management Analyst I

Salary

$59,745.51 - $100,094.57 Annually

Location

City of Norfolk, Norfolk, VA

Job Type

Permanent Full-time

Job Number

14454

Department

Human Resources

Opening Date

10/09/2026

Closing Date

10/24/2026 11:59 PM Eastern

• Description
• Benefits
• Questions

Description

Norfolk, Virginia is Americas most authentic and urban waterfront city. Home to the worlds largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications.

In support of over 225,000 residents, regional neighbors, and visitors from all over

the world, the City of Norfolk employs over five thousand hard-working, agile, and accountable individuals who each play a vital role in making Norfolk the unique and authentic city of the future that its citizens deserve and demand.

Diverse. Agile. Accountable. The City of Norfolk is building a best-in-class case management program to deliver absence & disability management services to our employees. Norfolks Human Resources Team has an immediate opening for a dynamic Total Absence Management Analyst to manage a large volume of disability and leave cases of varying types and complexity and who will serve as the Subject Matter Expert (SME) providing guidance and expertise to the HR team, employees, managers, and other key business stakeholders in Federal, State, local and the Citys leave, salary continuation, disability, Workers Compensation, Transitional Return-to-Work and Job Accommodation policies and programs. In addition, the Human Resources Analyst is the first point of contact for all escalated cases and works to resolve identified issues and gaps; leads and conducts quality assurance and audit control activities to ensure program and regulatory compliance; and is responsible for all data reporting and analytics across the various leave and disability benefit lines.

For employees, the Total Absence Management Analyst team serves as the face of Human Resources and is expected to embody the Citys core values of accountability, integrity, innovation, and respect. This position offers unlimited potential for professional and career advancement for the successful candidate who demonstrates outstanding attention to detail and organizational skill, significant experience in all aspects of absence management, as well as vendor management of the City's self-funded workers compensation and disability management vendors. The analyst is expected to perform with a high degree of confidentiality and enthusiasm for public service in a demanding, strategic and supportive Human Resources environment in which the analyst will need to balance the priorities of both employees and the City.

Departmental Hiring Salary Range: : $59,745-$68,559

Essential Functions

Essential functions include but are not limited to:

• Ensure program compliance with all pertinent government regulations including:

• Americans with Disabilities Act (ADA),

• Family Medical Leave Act (FMLA),

• State of Virginia Workers' Compensation Act

• Pregnant Workers' Fairness Act

• PUMP Act

• Norfolk City Code

• Manage the Citys Workers' Compensation self-funded program including accessing the Workers Compensation carrier system, verifying claim information, reviewing notes and communication with adjusters, ensuring that all required regulatory filings are completed in a timely and accurate manner and ensuring that robust vendor management accountability is monitored and pursued.

• Manage ADA requests through an interactive process between departments and employees and ensure that all decision making is well documented and made in accordance with ADA regulations and accommodation protocols. Identify, review, and recommend specific actions in cases involving ADA accommodation requests.

• Facilitate efficient program administration and best practices related to absence management and return to work. Serves in a consultancy role in the design and development of new program features and industry standard solutions to enhance absence management program services and performance.

• Participate in keeping updated all Safety and Total Absence Management programs, policies, and procedures on the city intranet, TeamNorfolk.org

• Represent the City during grievance hearings, accident review hearings, administrative hearings, case review meetings and other highly visible meetings as needed.

• Identify strategies and resources to facilitate the best response for disability issues. Facilitate discussion and problem solving with internal and external clients for resolution to ensure disability leaves are effectively managed through the entire process.

• Become proficient in utilizing the PeopleSoft system to verify employment, salaries and personal employee information.

• Coordinate FMLA claims for City employees including reviewing completed forms, obtaining clarification of information as necessary, and ensuring that designations are in compliance with FMLA, clearly tracked, documented, and communicated to employees and departments.

• Schedule and coordinate fitness for duty appointments as appropriate.

• Coordinate the various City and VLDP short-term disability, long term disability and sick leave bank policies and programs. Manage the vendors for accurate and thorough claims administration and excellent customer service.

• Develop presentations and trainings to communicate absence, safety, and disability management programs and provide guidance to internal and external customers.

• Manage disability cases through a variety of policies and procedures specific to both occupational and non-occupational disability.

• Work in partnership with Manager, Office of City Attorney, Recruiting, and Employee Relations to deliver, monitor and coordinate Job Action Letters (JAL) issued in accordance with FMLA, ADA, City policies, and ordinances. Serve as the JAL central point of contact for both departments and employees.

• Provide technical reports and statistical analysis of data. Adhere to division protocols for documenting activity on department tracking methodologies.

• Conduct quality assurance and audit control activities across all safety, leave and disability service lines to ensure program and regulatory compliance.

Education/Experience

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelors degree or equivalent.

One year of experience in Human Resources; or an equivalent combination of education and experience.

A minimum of two years experience in Human Resources with a focus on absence management and disability; or an equivalent combination of education and experience preferred.

DESIRABLE QUALIFICATIONS AND CORE COMPETENCIES

• Experience in Human Resources with a focus on total absence management, disability, and workers' compensation administration
• Clear understanding of STD/LTD, FMLA, ADA, workers' compensation, compliance and processing, workplace absence policies and management.
• Strong analytical skills, sense of ownership and appreciation for the need for confidentiality.
• Strong verbal and written communication skills; basic (or better) accounting skills; skills in developing policies and procedures
• Strong experience with Microsoft Office (Word, Excel, and Outlook).
• Experience creating and working with spreadsheets and reports.

DISABILITY MANAGEMENT EXPERIENCE: Demonstrated experience delivering disability and absence management initiatives. Experience ensuring program compliance with all government regulations, including ADA, Workers Compensation, FMLA, Drug Free Workplace, and other pertinent employment laws and procedures.

COMMUNICATION: Outstanding skills in both spoken and written communications including the use of excellent grammar. Demonstrated ability to develop presentations and to engage in active listening. Excellent skills at engaging audiences, explaining complex processes, and demonstrating communication skills.

COLLABORATION: Demonstrated ability to work effectively with others, establish and maintain strong working relationships throughout the organization and within in the team. Ability to communicate, consult, gather perspectives, and understand the viewpoints of others while influencing win-win solutions and forward-thinking initiatives for the organization.

CRITICAL THINKING: Demonstrated ability to interpret data, develop conclusions, and develop and implement action plans that resolve issues. Experience in solving complex long term occupational and non-occupational leave matters and developing effective solutions.

Additional Information & Requirements

Work Location: 800 East City Hall Avenue, Norfolk, VA 23510

Work Schedule: Monday - Friday (40 hours)

Consideration for an interview is based solely on the information provided within this application. Your responses to the supplemental questions will be reviewed and verified with the information you provide in the body of your application.

To check the status of your application, refer to your GovernmentJobs.com account for the latest update.

Applications must include complete work history, including periods of unemployment if applicable. Writing "See resume" with no other information is considered an incomplete application and will not be considered.

• Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

• Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

• Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

• Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

• The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant's school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

• I understand and will answer the following supplemental questions completely and thoroughly.

02

Are you a current or previous City of Norfolk employee?

• Yes - I am a current City of Norfolk Employee
• Yes - I am a previous City of Norfolk Employee
• No - I am not a previous or current City of Norfolk employee

03

If you were referred for this position by a current City of Norfolk employee, please provide the employees full name, department, and job title. If not, please indicate by typing "N/A."

04

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

05

Please select the highest level of education you have completed.

• Less than High School Diploma/GED
• High School Diploma/GED
• Some College (6 months or more)
• Vocational/Technical Degree
• Associates Degree
• Bachelors Degree
• Masters Degree or higher

06

Please select all Microsoft products you are proficient in using.

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Microsoft Access
• Nothing listed above

07

How many years of experience in Human Resources do you have working in a Human Resources department?

• No experience
• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

08

Please select all you have experience working with as a Human Resources professional.

• STD
• LTD
• FMLA
• ADA
• Workers Compensation
• None of the above

09

Please describe your experience and knowledge as it relates to the following regulations: Americans with Disabilities Act (ADA) Family Medical Leave Act (FMLA), Workers Compensation. Please also indicate the amount of claims you coordinate on average each year. If you do not have experience, please write N/A

10

Please indicate how many years of experience you possess processing absence management, disability, and workers compensation requests including compliance and management.

• No experience
• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

11

Please describe your experience with processing absence management, disability, and workers compensation requests including compliance and management. (If none please put N/A, do not put "see resume")

12

Do you have experience working with third party vendors for disability and workers compensation claims?

• Yes
• No

13

Please indicate how many years of experience you possess in handling workers compensation claims.

• No experience
• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

14

Please indicate how many years of experience you possess processing FMLA requests.

• No experience
• Less than 1 year
• 1-3 years
• 3-5 years
• More than 5 years

15

Please describe your training approach for managers and employees regarding total absence management, workers compensation, and disability policies and procedures. If you do not have experience, please write N/A.

16

Please describe your expertise partnering with stakeholders and other team members on disability cases with a job performance or employee relations component. Please include one example. If you do not have experience, please write N/A

17

Please describe your experience interacting with physicians, third party administrator staff, and case managers. If you do not have experience, please write N/A.

18

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

• I am not a Veteran
• I am a Veteran
• I am a Disabled Veteran

Required Question

Employer City of Norfolk