Total Customer Experience Program Manager

Job Description Our client is seeking a Total Customer Experience (TCE) Program Manager on-site in Vancouver, WA. He/She will be joining the consumer R&D group, working on a Windows OS application program. The application that the organization is creating is a consumer-based subscription service product. The TCE PM will be responsible for multiple customer touchpoint and journey, through understanding customer usage to effectively help solution the software for the developing application. He/She will develop and implement data-backed strategies to re-engage customers who have fallen off the designed experience flow and return them to optimal touchpoints. Create and maintain high-quality visual deliverables including experience flow diagrams, journey maps, and presentation decks using tools such as PowerPoint, Figma, and Miro. Present findings, recommendations, and program updates to senior leadership and stakeholders with clarity, confidence, and supporting data. This role is hybrid onsite 2 days a week, hourly pay is $50.95. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements 7+ years of customer experience program management. Proven experience owning and optimizing end-to-end customer journeys across multiple products or solutions. Lead complex, cross-functional initiatives as a Sr PM. Hands-on experience with customer journey mapping and experience frameworks. Proficiency in PowerPoint and experience with visualization tools such as Figma and/or Miro. Ability to analyze and assess customer data to provide insights.