Tour Desk Agent

Tour Desk Agent

• vacancyopjusttionswidget.opt-Type of Employment Part-time

jobinformationwidget.freetext.LocationText

Orlando, FL

jobinformationwidget.freetext.SalaryText

18 - 18 USD HOURLY

• vacancyopjusttionswidget.opt-Division Sales & Marketing
• vacancyopjusttionswidget.opt-Career Site Category Sales & Marketing

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Company Description

The Vacation Internationale (VI) Sales Team in Orlando is proudly part of Westgate Resorts, one of the most recognized leaders in the vacation ownership industry. Operating within Westgate Palace Resort, this dedicated team connects guests with the Vacation Internationale ownership program, showcasing how flexibility and value can transform the way families vacation. As representatives of both VI and Westgate, team members uphold the company's commitment to excellence, integrity, and service from the heart, while helping guests create lifelong vacation memories.

Job Description

As a Seasonal Tour Desk Agent, you'll be the friendly face that sets the tone for an unforgettable guest experience! In this front-facing role, you'll welcome guests with warmth and professionalism, review any pre-arranged incentives, and ensure they're fully prepared for their upcoming resort tour. Your positive attitude and attention to detail help create a seamless start to the tour process while supporting our sales teams success. If you love hospitality, thrive in a fast-paced environment, and enjoy helping guests feel informed and excited, this is the role for you!

As a Seasonal Tour Desk Agent, you will:

• Effectively check guests into and out of the tour assignments for that morning
• Coordinate the general office administration for the Vice President of the VOA.
• Provide clerical assistance to the General Manager and Senior Management as necessary
• Help with routine and special projects for the Vice President, General Manager and/or Senior Management
• Assist with researching, resolving, and documenting internal and external issues
• Compile and distribute daily and weekly statistical data to members of management, including reports and spreadsheet information about the resorts
• Coordinate general office administration including correspondence, photocopying, file maintenance, and supply inventory
• Answer multi phone lines, take messages and answer general questions regarding complaints and inquiries

Qualifications

• High school diploma or GED (college coursework in hospitality a plus)
• 1+ year in customer service, hospitality, or administrative support preferred
• Friendly, professional communication and guest service skills
• Organized, detail-oriented, and able to multitask in a fast-paced setting
• Comfortable with Microsoft Office and handling phones/inquiries
• Problem-solver with a positive, team-focused attitude

Additional Information

Why Westgate?

• 401(k) with Generous Company Match to Support Your Future
• Daily Pay - Access Your Earnings When You Need Them
• Wellness Programs to Support Your Well-Being
• Tuition Assistance to Help You Grow Your Career
• Employee Assistance Program (EAP) - Support When You Need It Most
• Pet Insurance for Your Furry Family Members
• Loyalty Program - Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship - Up to $40,000 for Team Members' Dependents
• Career Growth and Advancement Opportunities
• Community Involvement - Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.

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Seasonal Employment Opportunities

With every season comes new scenery and new opportunities. Westgate Resorts is offering a variety of openings at some of our top destinations. Whether you are a former Team Member seeking employment or a current Team Member looking to start fresh then this may be the perfect fit!

View Seasonal Roles

jobinformationwidget.freetext.LocationText

Orlando, FL

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