Tour Guide

The Business and Employment Centre

St. Thomas, Barbados

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JOB DETAILS

SKILLS

CPR Certification, Conservation, Continuous Improvement, Cook Dishes, Corporate Policies, Corrective Action, Customer Support/Service, Detail Oriented, Dietary Management, English Language, First Aid, Housekeeping/Cleaning, Operations, Operations Management, Order Delivery, Presentation/Verbal Skills, Process Improvement, Safety Process, Scripting (Scripting Languages), Standard Operating Procedures (SOP), Stewardship, Sustainability, Team Player, Travel Industry, Veterinary Medicine

LOCATION

St. Thomas, Barbados

POSTED

30+ days ago

JOB SPECIFICATION
Core Function:
Under the supervision of the Tour Operations Supervisor, the Tour Guide is responsible for
delivering safe, engaging, and informative tours while supporting the care, presentation, and
preservation of the parks natural and environmental assets. The role ensures that guest
expectations are consistently met or exceeded through high standards of safety, environmental
stewardship, animal welfare support, and customer service, in accordance with company
policies, SOPs, and brand standards.
Education and Experience: (Minimum Requirements)
? Minimum of four CXC subjects including English Language
? Minimum of two years experience in tour operations, nature-based tourism, or
related environment
? CPR and First Aid certification
? Experience working with animals, aviaries, or natural environments is an asset
Specialized Knowledge, Skills and Abilities:
? Strong verbal communication and guest engagement skills
? Passion for nature, conservation, and environmental sustainability
? Ability to work effectively in a fast-paced, outdoor environment
? Ability to handle stressful situations calmly and professionally
? High attention to detail with strong safety awareness
? Ability to work independently and as part of a team
? Knowledge of Barbados history, culture, and natural environment
? Ability to manage guest behavior and address concerns tactfully
Special Conditions Associated with the job:
? Primarily outdoor work with exposure to heat, dust, and noise
? Long periods of walking, standing, lifting, and physical activity
? May be required to temporarily support other roles within the Tour Operations
Department as operational needs dictate
Reporting Relationships:
Reports to:
? Directly: Tour Operations Supervisor or Designate
? Indirectly: Operations Manager
Supervises:
? Nil
Liaises with:
Internally:
? All Departments
Externally:
? Visitors/Guests
Main Job Functions
? Represent the company professionally at all times, maintaining a high standard of
grooming, conduct, and adherence to company values.
? Ensure all daily assigned tour functions are completed as directed by the Tour
Operations Supervisor or designate.
? Execute all tour activities and excursions strictly in accordance with approved
SOPs, operational standards, and tour scripts.
? Provide guests with accurate, engaging, and approved tour information, ensuring
consistency in messaging and delivery.
? Deliver tours in alignment with the organizations environmental policy,
reinforcing conservation and responsible tourism practices.
? Follow all safety, operational, environmental, and animal welfare protocols
approved by the company.
? Actively monitor tours to ensure safety practices are followed at all times.
? Ensure guests adhere to all safety procedures and recommend removal from tours
when safety rules are breached.
? Conduct daily inspections of tour areas, equipment, trails, aviaries, buildings, and
grounds prior to tour execution and document findings accordingly.
? Clean, maintain, and sanitize assigned work areas, tour equipment, food
preparation areas, and food storage containers in accordance with health and
safety requirements.
? Clean, tidy, and sanitize bird cages, exhibits, and related facilities to ensure a safe
and hygienic environment for animals and guests.
? Conduct daily routine checks of birds and habitats, observing behavior for signs of
illness, injury, stress, or abnormal weight changes, and report concerns promptly
to the Tour Operations Supervisor.
? Maintain accurate and up-to-date records related to daily tour operations,
inspections, animal observations, feeding schedules, cleaning routines, and
incidents.
? Respond to bird-related emergencies and assist with the delivery of veterinary
care in accordance with approved procedures.
? Detect and remove deceased birds from enclosures promptly and respectfully,
following established health, safety, and environmental protocols.
? Provide recommendations to the Tour Operations Supervisor regarding diet
adjustments, habitat improvements, or exhibit modifications to enhance animal
well-being and guest experience.
? Engage guests daily through guided tours, demonstrations, and educational
interactions that promote safe and respectful up-close experiences with nature.
? Ensure all equipment, exhibits, and tour areas are clean, secure, and properly
stored at the end of each day, including securing aviary facilities and feeding
materials.
? Report all incidents, accidents, and near misses immediately and ensure accurate
documentation is completed.
? Work with the SSE Officer to support incident investigations and implementation
of corrective actions.
? Attend daily briefings, scheduled meetings, training sessions, drills, and refresher
courses as required.
? Follow assigned work schedules and notify management promptly if deemed unfit
for duty.
? Promote teamwork, professionalism, and a positive working environment within
the Tour Operations team.
? Uphold confidentiality and conduct duties in accordance with company policies
and procedures.
? Be adaptable to change and support continuous improvement of processes and
standards.
? Perform other related or non-related duties as assigned to support the efficient
and effective functioning of operations.

About the Company

The Business and Employment Centre

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