Tour Guide

We’re looking for energetic Tour Guides who love learning and are looking to grow within our company. Tour Guides are responsible for upholding our values of integrity, teamwork, stewardship, and excellence while creating a world where people feel connected to one another and the land – above ground and below. If you’re interested in learning more every day, meeting unique and fun guests, and forging fun relationships with your coworkers, Natural Bridge Caverns is the right place for you! 

Key Responsibilities:   

Conduct Guided Tours: Lead guests through cave tours, providing guests with accurate information. 

Research and Learn: Memorize provided scripts to give to guests on tours and learn information to answer guest questions. 

Uphold Guest Standards: Communicate with guests in a friendly and enthusiastic way, answering questions, and ensuring a world-class experience. 

Ensure Safety: Monitor group safety and adhere to safety protocols during tours. 

Maintain a Clean Environment: Participate in beginning and end-of-day cleaning duties including sweeping, mopping, cleaning restrooms, collecting trash, ect. 

Other Duties: May be assigned tasks as needed to consistently ensure guest satisfaction, maintain cleanliness, and uphold safety standards. 

 

Qualifications:   

To thrive in this position, candidates must bring a commitment to inclusivity, transparency, and growth. Essential skills include: 

Effective Communication: Ability to convey information clearly and engagingly. 

Enthusiasm: Passionate about caves, education, and discovery and excited to share knowledge with others. 

Organized: Manages time and scheduling well and ensures tours run smoothly. 

Charismatic and Positive: Creates a welcoming and enjoyable atmosphere for guests. 

Team-Oriented: Willing to work with a team and assist others in their duties. 

Punctual: Comes to work on time and is on time to all scheduled tours. 

Knowledgeable: Willingness to learn additional types of tours, cross train in other departments, and grow within the company. 

 

Essential Functions: 

Must be able to remain in a stationary position 50% of the time 

Occasionally move about their designated area to access supplies 

Occasionally ascend/descend ladders 

Ability to communicate information and ideas so that others will understand & exchange accurate information in these situations 

Observe details in close range (within a few feet of the observer) 

Move boxes weighing up to 20 pounds across park areas for various needs 

Consistently work in outdoor weather conditions 

 

What We Offer:   

Flexible Schedules 

Paid vacation and sick time 

Tuition reimbursement 

Free admission for you and your immediate family 

Referral bonuses 

Employee discounts for retail and Food & Beverage items 

Career advancement opportunities 

Full-Time Employees are also eligible for health and dental benefits, life insurance, 401K, paid holidays, Volunteer time off, and more! 

 

Commitment to Inclusion:   

At Natural Bridge Caverns we foster a collaborative environment where every team member is valued, respected, and empowered to contribute their unique perspectives and talents. We are an Equal Opportunity Employer, celebrating diversity, and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. 

Additional information can also be found at naturalbridgecaverns.com