Now Hiring | Full-Time
Capital Vacations is looking for a friendly, organized, and customer-focused Tour Reception Coordinator to join our team. This role is the first point of contact for our guests and plays an important part in creating an exceptional vacation ownership experience.
If you enjoy working with people, thrive in a fast-paced environment, and have strong administrative and customer service skills, we'd love to have a confidential conversation.
Starting Pay: $20.00 per hour
Medical, Dental & Vision Insurance
401(k)
Paid Time Off
Employee Travel Perks & Resort Discounts
Paid Training
Career Growth Opportunities
As a Tour Reception Coordinator, you'll welcome guests, coordinate tour arrivals, support the Sales and Marketing teams, and ensure every guest receives outstanding service from the moment they arrive.
Welcome and check in guests for their scheduled tours
Assist guests with payments, reservations, and general resort information
Answer incoming phone calls and provide exceptional customer service
Prepare daily tour reports and communicate updates to Sales Leadership
Coordinate with Sales Managers regarding owner gifts and tour logistics
Monitor tour counts and update leadership throughout the day
Maintain a clean, organized, and professional reception area
Support administrative projects and other duties as needed
High School Diploma or GED required
Previous administrative, receptionist, front desk, or customer service experience preferred
Bilingual (English/Spanish) preferred
Strong communication and organizational skills
Professional, friendly, and detail-oriented
Ability to multitask in a fast-paced environment
If you're looking for a company with opportunities for growth and enjoy delivering outstanding customer service, apply today for a confidential conversation.