Tour Reservationist

Wet’n’Wild Hawaii is Oahu’s top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine’s “Best Family Attraction”. We pride ourselves on having FUN!

We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments.
Responsibilities include but not limited to:

• Answer telephones and enter guest reservations using PonoRez (web-based central reservation system).
• Change and cancel reservations as guest requests.
• Process accurate records for coding and tracking reservations and advanced deposits.
• Maintain good relations with all guests and implement procedures for giving special attention to VIPs.
• Enter guest reservations into the computer system while assigning reservations to the appropriate rates.