Tournament Services Coordinator

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Tournament Services Coordinator

RBC Heritage - Entry Level

Hilton Head Island · SC

Volunteer Management · Event Operations/Management

1

5

hours ago

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COMPANY OVERVIEW

The Heritage Classic Foundation (HCF) is a 501(c)(3) nonprofit organization dedicated to hosting a world-class PGA TOUR event to raise funds for educational and charitable initiatives, enhancing the quality of life in South Carolina; with a vision to work together to elevate the long-term economic, social and cultural life of South Carolina.

JOB SUMMARY

The Tournament Services Coordinator plays a key role in the planning and execution of the Heritage Classic Foundation's events by leading the Foundation's volunteer program while supporting tournament services that deliver a world-class RBC Heritage experience. Responsibilities include volunteer and committee management, client and stakeholder services, ticketing support, special event execution, and initiatives that enhance the guest experience and tournament operations.

KEY ACCOUNTABLES

Focused primarily on the RBC Heritage, this position also supports additional Heritage Classic Foundation events throughout the year. This position works closely with internal teams, volunteer committees, sponsors, and community stakeholders to ensure efficient operations, clear communication, and a high-quality experience for volunteers, patrons, partners, and guests.

RESPONSIBILITIES

Responsibilities include, but are not limited to:

Volunteer Program & Committee Management

• Lead the year-round administration of the volunteer program, including recruitment, onboarding, scheduling, communications, credentialing, uniforms, and volunteer engagement.
• •Manage volunteer records, reporting, and communications through Trust Event Solutions.
• Serve as the primary staff liaison for volunteer committees, providing operational support and oversight to ensure each committee is equipped for success before and during tournament week.
• Coordinate and support the operational needs of all volunteer committees, including but not limited to Hospitality, Gallery Management, Player Refreshment, Safe Haven, Special Assistance, Transportation, and other tournament committees.
• Plan and execute volunteer events, including Volunteer Uniform Distribution and the Volunteer Appreciation Party.
• Coordinate the volunteer compound, committee office needs, supplies, and tournament-week logistics.
• Coordinate ticket allocations, credentials, parking, and access materials for volunteers.
• Work closely with hospitality committees to ensure clients receive the appropriate wristbands and event materials while delivering a high level of customer service throughout tournament operations.

Tournament Operations

• Coordinate tournament-week staffing, training, and execution for guest services, ticket scanning, volunteer operations, and other assigned tournament service areas.
• Collaborate with Foundation staff to support the planning and execution of the RBC Heritage and other Heritage Classic Foundation events throughout the year.
• Assist with tournament operations and special projects as assigned to support organizational goals.
• Support the development and implementation of innovative tournament enhancements, including AI-powered chatbots, spectator navigation maps, digital guest resources, and other technologies that improve the tournament experience.
• Contribute ideas and assist with projects that enhance volunteer, patron, sponsor, and stakeholder experiences while improving operational efficiency.
• Perform other duties and special projects as assigned.

QUALIFICATIONS & EXPERIENCE

• Bachelor's degree in Events, Hospitality, Business or related field preferred
• 1-2+ years of experience/Internship experience in tournament services including volunteer management, sports/event coordination, or a similar role
• Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)

PREFERED SKILLS:

• Strong customer service mindset with a focus on delivering high-quality experiences
• Strong organizational, communication and time management skills
• Ability to manage multiple priorities and adapt quickly in a fast-paced environment

BENEFITS AND COMPENSATION

• Health, Dental, Vision, Retirement
• Compensation - based on experience

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