Tower Planner

About us

Since 1942, SkyChefs has taken culinary excellence to new heights. As a trusted partner to the nation’s leading airlines and retailers, we proudly deliver millions of meals and exceptional service experiences every year across 43 sites throughout the United States. Built on a legacy of operational excellence, culinary expertise, and continuous innovation, we are committed to setting the industry standard in aviation culinary, airline services, last-mile logistics, and retail commerce. From the kitchen to the runway, our teams work together to deliver quality, reliability, and service at every altitude. Our people are the heart of everything we do. At SkyChefs, a career is more than a job – it’s an opportunity to grow, lead, and make an impact in a fast-paced, team-driven environment. Join America’s first, foremost, and finest and take your career to new heights.

Role Purpose Statement

Serve as the central hub of communication and coordination within the Tower, ensuring smooth operations and exceptional service delivery. This role is all about accuracy, speed, and professionalism, providing timely updates, resolving issues quickly, and keeping both airline partners and internal teams informed and satisfied. Your work ensures every flight is catered flawlessly and on schedule, making you a key player in delivering world-class service.

Compensation & Benefits

• Competitive Pay
• Medical, Dental, Vision – starts Day 1
• 401(k) with Company Match
• Paid Time Off, Sick Leave & Holidays
• Tuition Reimbursement – support for professional development
• Free Parking & Daily Meals

Main Accountabilities

• Review flight dispatch sheets and confirm routing details against the daily schedule.
• Act as the main point of contact between LSG Sky Chefs and our airline partners.
• Enter and update key flight details like gate and ship numbers.
• Communicate gate changes, routing updates, and cancellations to drivers and team members in real time.
• Build strong relationships with customers through clear, professional communication.
• Work closely with ramp personnel to quickly resolve any catering issues.
• Keep management informed by sharing timely updates and reports.
• Prepare and deliver reports for airline customers.
• Manage airline equipment inventory and place orders as needed.
• Handle customs documentation and ensure compliance with regulations.
• Use ACE and other airline systems to process and track information.
• Complete various administrative and clerical tasks to support operations.
• Take on additional responsibilities as assigned by management.

Knowledge, Skills and Experience

• Strong communication skills—able to read, write, and speak English clearly.
• Basic math skills and comfort with numbers.
• Familiarity with computers and willingness to learn Microsoft Office (Word, Excel, Outlook) and other systems.
• Excellent customer service and interpersonal skills; professional and courteous on the phone and in person.
• Flexibility to work various shifts—we operate 24/7, 365 days a year.
• High school diploma or equivalent required.
• Ability to stay calm and focused under pressure in a fast-paced environment.
• A true team player with a positive attitude.
• Comfortable reading dispatch sheets and identifying routing changes, gate assignments, and ship numbers.
• Able to manage multiple calls and radio communications at once.
• Capable of working in challenging conditions, including extreme temperatures.
• Must be able to obtain an AOA badge and customs clearance.
• Willingness to work flexible hours and shifts, which may change based on operational needs.