Create and manage trucking routes that maximize efficiencies while meeting customer scheduling needs and expectations. Oversee multiple drivers during shift by using good judgment when exercising discretion and independent judgment with regard to significant matters pertaining to the Transportation business. This is a full-time, exempt position and reports to the Dispatch Manager.
Essential Job Functions:
Dispatch Drivers on their daily routes.
Adjust to last minute changes and work with drivers to schedule emergency pick-up or delivery for new or established clients.
Using ELDs, monitor drivers available working hours, schedule work according.
Keep records, monitoring drivers'' daily logs for errors or violations and monitoring their working hours and equipment availability. Communicate timely with employees when issues are identified.
Collect and maintain paperwork for all assigned drivers. Review paperwork, sort BOL information and give paperwork to billing as needed.
Answers incoming phone calls and/or inquiries.
Work with the Fleet Shop to coordinate and facilitate PM and Testing schedules.
Regularly direct and plan employees to work, including ensuring successful, effective and efficient customer service.
Control the distribution of resources to employees in performance of their jobs.
Regularly communicate with the driver manager relative to the employees productivity and efficiency for the purpose of recommending discipline, training, promotions, and terminations.
Monitor where all drivers are throughout the day. Be able to provide accurate ETA information upon request.
Monitor allocation needs and direct drivers to lowest product options available based on location, time and price.
Ability to sit for extended periods of time.
Ability to work productively with little or no supervision.
Accurate communication with internal and external staff members.
Able to anticipate potential problems and create contingency plans.
Able to multitask in a loud, fast paced, high call volume environment with frequent interruptions.
Follows company quality, safety and environmental guidelines as well as employee handbook policies.
Ability to effectively perform responsibilities under a high level of stress.
Regular interaction with peers on-site, including face-to-face meetings and spontaneous conferences.
Good interpersonal and communication skills with a calm demeanor towards customers and co-workers.
Regular and reliable attendance and presence at work.
Operate in a constant state of alertness and safe manner.
Perform any duties as may be assigned.
Qualifications/Experience/Education:
High School graduate or equivalent.
Working knowledge of Microsoft Word, Outlook and Excel
Able to learn software for data entry and reports to establish daily trucking routes that make required stops
Able to follow instruction and have attention to detail and planning
Analytical thinking
Strong written communication skills
Proficiency in GPS tracking programs
Good knowledge of vehicles and local geography
Able to pass pre-employment drug screen and 7-year background check