Job Description
Introduction:
At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose.
How you'll make an impact:
- Primary job function is to improve and maintain claim quality throughout the company.
- Has overall responsibility for development of claim best practices, claim professional training, and compliance.
- Leads efforts in overall consistency of liability claim handling.
- Further responsibilities include:
- New staff onboarding and training regarding claim handling practices and procedures;
- Developing internal best practices for claim handling and litigation management;
- Auditing all claims professionals on no less than semi-monthly basis;
- Leading weekly claims committee meetings; and
- Conducting new employee training as well as monthly training seminars.
- Also tasked with development and maintenance of internal audit tools and a claims professionals handbook.
- Provides mentorship for claims professional staff.
Required:
- Bachelor's degree;
- 9 years relevant claims handling experience in addition to proficiency in MS Office applications, and
- related claims and business software.
Preferred:
- Previous auditing experience in addition to extensive liability and workers compensation claims background and
- strong process management skills.
#LI-SR1
At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.
Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)
Numbers & Facts
| Location | Rolling Meadows, Illinois |
| Job Type | Full-time |
| Industry | Insurance |
| Company Size | 10,000 employees or more |
| Year Founded | 1927 |
| Website | https://www.ajg.com/ |
About Company
Gallagher, a global insurance brokerage and risk management services firm, helps clients address risk, protect assets and recover from losses. The products and services we provide keep businesses and institutions running, and enable individuals and families to rebuild their lives. Gallagher is the only insurance broker recognized by the Ethisphere Institute as a World's Most Ethical Company.
Gallagher provides retail and wholesale property and casualty brokerage, alternative risk transfer services, employee benefit consulting, and actuarial services. Gallagher also offers claims and information management, risk control consulting and appraisal services, human resource consulting, and retirement services.
Skills
- Auditingunmatched
- Best Practicesunmatched
- Business Solutionsunmatched
- Claims Managementunmatched
- Claims Processingunmatched
- Customer Support/Serviceunmatched
- Insurance Claimsunmatched
- Internal Auditunmatched
- Leadershipunmatched
- Litigationunmatched
- Mentoringunmatched
- Onboardingunmatched
- Process Improvementunmatched
- Process Managementunmatched
- Quality Assuranceunmatched
- Quality Managementunmatched
- Staff Trainingunmatched
- Team Playerunmatched
- Worker's Compensationunmatched
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