TPR Customer Service Rep | CSR

 Call Center Representative - Customer Service (TPL/TPR)

 Location: Austin, TX (Remote - Local Candidates Preferred)
 Employment Type: Full-Time
 Work Environment: Remote

Critical Requirements (Must Meet)

• Minimum 6+ months of recent high-volume call center experience within the last 12 months
• Most recent role must clearly reflect 'Call Center Representative' in the job title on the resume
• Must be able to work in a fast-paced, metric-driven call center environment

Position Overview

We are seeking experienced Call Center Representatives to support a high-volume inbound contact center focused on Third Party Liability and Third-Party Recovery (TPL/TPR) operations. This role requires strong attention to detail, accuracy in data handling, and the ability to navigate multiple systems while delivering efficient and professional service.

Key Responsibilities

• Handle high-volume inbound calls from providers, insurance companies, and clients
• Research and verify Other Health Insurance (OHI) information using external carrier systems
• Accurately update medical and pharmacy insurance data within internal systems
• Manage and process updates from referral sources within inventory queues
• Perform data entry, verification, and research tasks with a high level of accuracy
• Meet and exceed call center performance metrics and quality standards
• Maintain detailed and accurate documentation of all interactions

Required Skills & Experience

• Recent high-volume call center experience (within the past year is required)
• Strong problem-solving and research skills
• Excellent data entry and typing accuracy
• Ability to manage multiple systems and tasks simultaneously
• Strong communication skills and attention to detail

Technical Skills (Preferred)

• Experience with AWS CRM, Phoenix, OnBase, and Excel
• Familiarity with health insurance systems and processes

What Success Looks Like

• Consistently meeting call volume, accuracy, and quality benchmarks
• Demonstrating strong system navigation and multitasking ability
• Providing clear, professional communication with all stakeholders
• Maintaining high accuracy in insurance verification and updates

Additional Details

• No visa restrictions
• Local Austin candidates strongly preferred
• Fully remote role with potential onsite requirements based on business needs

Throughout the past 35+ years, MMC, one of the most trusted names in workforce management services, has successfully delivered strategic solutions to large and small businesses in numerous industries.
 
 We have built our reputation on partnering with our clients and candidates to achieve the desired results. Our recruiting professionals have extensive experience matching the right candidate, to the right client, for the right position. We provide the best opportunities to the most talented candidates in a multitude of industries.
 
 MMC is a privately owned business with corporate headquarters in Irving, Texas. With 2,000+ employees, working in 40+ states, MMC is able to support all United States locations, and some international locations.
 
 We appreciate your interest in reviewing this particular position and we encourage you to visit our website where you can always search and apply for opportunities at www.mmcgrp.com 
 
 Benefits with MMC Group
 MMC offers health insurance plans for our active candidates on assignment, including:

• Medical, dental, and vision coverage
• Life and disability insurance
• Additional voluntary benefits

  Join MMC and enjoy the support of a team that values your well-being, both on and off the job!
 
 MMC strives to ensure all job postings confirm details of the position, the rate of pay, and acknowledge that medical benefits are offered.
 
 Get started on your career journey today! Apply to become a part of the MMC Team!
 
 We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.