At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
TheTreasury and Payments Solutions(TPS)Client AdvocacyandEventsManagerleadsclient advisoryengagement, Voice of Customer (VOC) insight,and TPS industry eventstrategy.This role ensuresclient feedbackand external market engagementinformstrategic decisions, product evolution,clientexperience priorities, and industry presence. Therole partnerswithTPSleadership,Product Management andStrategy,Sales, Marketing, andPaymentspartnersto translateclient sentiment, market themes, and event opportunitiesintoactionabledirectionfor senior and executive leadership.
The role ownsstrategic Client Advisory Groups,aligns VOC findings to business priorities, andguidesevent participationdecisionsacross TPS productandsales partners.This includes recommendinginvestment levels based on budget,participation goals, audience relevance, strategicfit, and appropriate bank attendees.Whilenotarevenue or product deliveryrole, itenableslong‑termvalueby strengthening client trust, improving decision‑making,andelevating TPS visibilityin priority industry forums.
Key Responsibilities
Client AdvocacyGroupsand Feedback Forums Leadership
Partnerwith TPS leaders andProduct Management and Strategy teams to identify priorityfeedbackareasaligned to strategic business objectives.
Collaborate across productand relationshippartnersto ensureVOCinsights reflect enterprise‑wide client needs and opportunities.
Designand execute strategic Client Advisory Groupsandfeedback forums,virtually and inperson, whileconnectingadvocacy prioritiestorelevant industry events.
Structureforumsby industry, client processtheme,orgeographyto capturediverse client perspectives.
Serveas a trusted client advocacy voicein strategic discussions and decision forums.
Industry Event Strategy & Participation Planning
DriveTPS industry eventstrategyacross product, sales, marketing, and leadership partners,alignedto business prioritiesandclient engagement goals.
Evaluateevent opportunities and recommend participation levels based onbudget, strategic relevance, clientconcentration,visibility,and expected business value.
Determineappropriate bank attendeesbybalancing executive presence, product expertise, sales coverage,andrelationship priorities.
Defineevent goals, key messages, target clients or prospects, meeting priorities, andfollow‑up expectationswith TPS partners.
Maintain a disciplinedTPSevent portfolio,helping leadership prioritize wheretoinvest,speak, sponsor, attend, or decline.
Insight Synthesis, Analytics & Storytelling
Analyzefeedbackfromadvisory groups, VOC channels, relationship engagement, and priority industry events.
Synthesizeinput intothemes, trends, risks,market signals,andopportunities.
Produce dashboards, executive summaries, and narrative insights that translate client sentiment into leadership‑ready materials.
Elevate findings to seniorleaders with clearimplications for strategy, products, and experience design.
Closed‑Loop Follow‑Up & Progress Visibility
Monitor progressonactions informed by client feedback, in partnership withbusiness and product teams.
Trackkey themes, action status, and outcomeswithout owning execution.
Communicateprogressinternally and externallyto reinforcethat feedback leads to action.
Capture post‑event insights and follow-up commitments as visible next steps.
Measurement & Impact
Impactwill bemeasuredthroughstronger client engagement, leadership adoption of client and market insights, disciplined event investment decisions, andlong‑term value creationamongengaged client segments.
Engagement and retention of participating clients
Leadership adoption and use of client insights
Evidence of client feedback influencing strategic priorities and product evolution
Qualityofevent investment recommendations, including alignment to budget,priorities,engagement goals, andattendee participation
Evidence that feedback and event insights influence strategic actions and long‑term value creation
Success Profile
Trusted partnership with TPS leadership, Product and Strategy teams, and Payments partners
High‑quality, consistent Client Advisory Groups with strong client participation
Executive leaders regularly reference VOC insights in decision‑making
Clear, disciplined closed‑loop tracking and communication
Clearlinkage between client feedback,event insights,strategic actions, and long‑term value creation
Basic Qualifications- Master's degree, or equivalent work experience- 10 or more years of experience in project management activities- Two or more years of managerial experiencePreferred Skills/Experience
10+ yearsinclient experience,insights, strategy, consulting, program management,industryevents,or related fields
Proven ability to influence senior and executive leaders without direct authority
Strong analytical and synthesis skills; able to translate complex feedback into clear insights
Executive‑level communication and presentationskills
Experience designing and facilitating senior‑level client forums or advisory groups
Experience developingevent participation strategies, evaluatinginvestments, and coordinatingattendee planning
Comfort operating in a matrixed, multi‑LOB environment
Financial services or complex B2B client experience
Experiencewithindustry conferences, sponsorships, trade associations, client forums, or executive events
Experience partnering with strategy, analytics, or insights functions
Familiarity with Voice of Customer methodologies and client listening tools
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Review our full benefits available by employment status here.
U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.
E-Verify
U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $133,365.00 - $156,900.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.
Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.
Posting may be closed earlier due to high volume of applicants.
| Location | Minneapolis, Minnesota |
| Salary | $133,365–$156,900 Per Year |