Communication Skills, Corporate Policies, Customer Experience, Customer Relations, Customer Satisfaction, Dental Insurance, Leadership, Maintain Compliance, Organizational Skills, Performance Analysis, Performance Metrics, Problem Solving Skills, Process Improvement, Resource Management, Safety Compliance, Safety Standards, Schedule Development, Strategic Planning, Team Lead/Manager, Vision Plan
Join the Heritage Home Service Team as a Trade Administrator at our Laconia, NH location
This role is in-office Monday through Friday. We offer some flexibility for remote work depending on individual and business needs.
***Candidates must live in the Lakes Region service area of New Hampshire***
Why Join Heritage?
At Heritage Home Service, our core values — Always Pursue Better, Treat People Right, and Do Things Well — guide everything we do. As a Trade Administrator, you’ll be part of a team that’s committed to excellence, customer satisfaction, and personal growth.
What You'll Do:
Service Coordination & Dispatch:
- Manage scheduling and dispatch for residential service calls in the lakes region area
- Ensure technicians are assigned efficiently to meet customer needs and minimize downtime
- Monitor job progress and proactively resolve scheduling conflicts or delays
Customer & Technician Support:
- Serve as the primary point of contact for customers regarding scheduling and service updates
- Build strong relationships with technicians and support them in delivering top-quality service
- Maintain clear communication between customers, technicians, and the regional dispatch team
Operation Excellence:
- Track and analyze service performance metrics to identify areas for improvement
- Implement process enhancements to improve efficiency and customer satisfaction
- Ensure compliance with safety standards and company policies
Strategic Planning:
- Collaborate with department leadership to align scheduling and resource allocation with business goals
- Support initiatives that improve workflow and enhance the customer experience
Schedule:
Monday through Friday: 11am to 7pm or 12pm to 7pm, flexible to work some weekends (remotely) as needed.
What You'll Bring:
- Experience in dispatch operations, service coordination, or similar role (trades experience is a plus)
- Strong organizational and problem-solving skills
- Excellent communication skills and ability to thrive in a fast-paced environment
- Familiarity with residential trade services is a plus
What You’ll Get:
- 401k with up to 4% match
- Health, Dental, and Vision Insurance
- Long-Term Disability + Life Insurance
- Paid Time Off: Holiday, Personal, Sick, and Vacation
- Referral bonuses and family discounts
At Heritage, we are committed to excellence and are looking for someone who shares our passion. If you're ready to lead our team to new heights and make a significant impact, apply now!
Heritage Home Service is an equal opportunity employer and is committed to providing a workplace that is free from discrimination and harassment. We value diversity and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic. All qualified applicants will receive consideration for employment.