Trade Elevation Registered Senior

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Trade Elevation provides trade support and risk management for Merrill Edge. The Trade Elevation Team Lead provides leadership for risk and trading related functions; including Options Support, Margin, Corporate Actions and the Trade Elevation line.  Furthermore, the role provides a supervisory presence for the local site for both the team as well as the other Investment Center teams. Team leads are responsible for assisting team managers with the day to day performance of associates across all functions, monitoring and providing coaching and motivation to associates.

This job is responsible for activities related to a service or sales environment. Key responsibilities include coaching to provide optimal client experience, performance, and ensure proper call management in relation to the contact center strategy. Job expectations include ability to demonstrate judgement and discretion during independent decision making, conduct ongoing training as needed, molding the behavior and professionalism of all team members, and promote work unity improvements to current workflow processes

Responsibilities:

• Assists with managing a diverse team of trading and risk professionals across 6 sites.
• Deliver ongoing performance and coaching feedback across multiple roles
• Identify and mitigate brokerage account risk
• Leads quality initiatives, resolves escalated issues and offers solutions to client problems
• May work with management teammates to improve processes that impact both the client and associate experience as well as initiate process improvements and sees them through to resolution
• Ensures complete and efficient internal and external client interactions
• Maintains strong communication with leadership team to maintain and improve the associate and client experience
• Ability to adjust rapidly to changing demands and priorities
• Research and resolve client requests
• Maintain current knowledge of Merrill Edge products, policies and services while keeping abreast of financial markets and regulation 
• Oversees day-to-day operations and processes to foster an environment that promotes service excellence to customers
• Translates the organization's goals and strategies into employee metrics and goals, evaluate progress and provide feedback or intervention as needed to recognize, encourage, and improve individual performance
• Supports a client or employee in achieving a specific personal or professional goal by providing training, feedback, and guidance
• Motivates others (live or virtually) to be creative, to overcome challenges and resolve conflict to deliver improved outcomes
• Builds upon employees’ existing skills and experiences while identifying new skills and opportunities to help achieve individual and organizational goals

Required Qualifications:

• Series 7, 63,65 or 66
• Series 9 & 10 licensing required or ability to obtain 9/10 within 120 days
• Strong working understanding of securities (including options), markets, violations and margin in a self directed brokerage environment
• Experience with Merrill Edge trading, reporting
• Demonstrated expertise in brokerage risk identification and mitigation
• Excellent communication and written skills
• Candidate must me analytical, organized and detail orientated
• Lives the Bank of America Core Values: delivers for clients and shareholders, embraces

Desired Qualifications:

• Consistent top performer
• Capable of effectively coaching and mentoring team
• Ability to effectively manage workload in a fast paced environment
• Excellent interpersonal, leadership and oral/written communication skills
• Capable of multi-tasking and working efficiently under stress and high volume, while collaborating with others.

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Attention to Detail
• Critical Thinking
• Customer and Client Focus
• Oral Communications
• Active Listening
• Decision Making
• Emotional Intelligence
• Result Orientation
• Trading
• Client Experience Branding
• Client Solutions Advisory
• Prioritization
• Referral Identification
• Written Communications
• Customer Experience Improvement
• Executive Presence
• Sales Strategy
• Talent Development
• Decision Making
• Drives Engagement
• Recruiting
• Strategic Thinking
• Workforce Planning

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - NJ - Pennington - 1400 American Blvd - Hopewell Bldg 4 (NJ2140), US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$85,500.00 - $109,200.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.