We are seeking a highly motivated, technically adept Trade Support Engineer. In this high-impact role, you'll collaborate directly with traders and developers to troubleshoot critical live trading issues, manage complex incidents, and ensure the stability and resilience of production trading systems. You will be relied upon for swift problem diagnosis under pressure, rapid resolutions to minimize system downtime, and clear, concise communication across both technical and non-technical teams. This is an individual contributor role for an engineer who likes autonomy, thrives in urgent situations, and is eager to make meaningful contributions to a cutting-edge trading operation.
WHAT YOU'LL DO
Troubleshoot and resolve live trading system issues, minimizing downtime during outages and communicating status updates to stakeholders
Monitor real-time production environments, respond to anomalies, and escalate as needed
Automate workflows and manual processes using Linux, Python, and Bash to improve operational efficiency
Collaborate directly with traders and developers to relay critical system and software issues, and assist with patching and recovery
Contribute to process improvements, documentation, and knowledge-sharing materials (runbooks, FAQs, retrospectives)
Own incident response, follow up on lessons learned, and drive continuous improvement of support operations
WHAT WE'RE LOOKING FOR
Experience troubleshooting in a Linux environment via CLI
Knowledge of Python and Bash scripting for automation
Prior experience supporting end users in a high-pressure, fast-paced environment
Excellent problem-solving and communication skills; comfortable working with technical and non-technical teams
Detail-oriented with a proactive, ownership-driven approach to incident management and process improvement