Trade Support Engineer / Chicago Illinois

A proprietary trading and market-making firm is hiring a full-time Trade Support Engineer for an hybrid role in Chicago, IL. This position sits at the intersection of trading, technology, and operations, supporting a high-performance electronic trading environment where reliability, speed, and accuracy are critical. The Trade Support Engineer serves as a front-line resource for monitoring production systems, troubleshooting trading issues, supporting traders, and ensuring seamless day-to-day market operations.

This opportunity is ideal for a technical support professional with experience in trading, financial services, or mission-critical production environments. The role offers direct exposure to traders, quantitative researchers, developers, exchanges, and clearing firms, providing a unique opportunity to deepen expertise in electronic trading systems while contributing to operational excellence. Candidates with strong troubleshooting, scripting, and systems administration skills will thrive in this fast-paced environment where every day presents new challenges.

Required Skills & Experience
· 2+ years of experience in Trade Support, Trade Operations, Application Support, or a similar production support role
· Strong experience supporting both Windows and Linux environments
· Proficiency with scripting languages such as Python, PowerShell, or Bash
· Working knowledge of SQL for data analysis and incident investigation
· Familiarity with JSON, XML, and Parquet data formats
· Experience troubleshooting application, infrastructure, and operating system issues
· Strong communication and stakeholder management skills
· Detail-oriented with strong documentation and process improvement habits
· Ability to manage multiple priorities in a fast-paced environment
· Authorization to work in the United States without sponsorship requirements

Desired Skills & Experience
· Experience supporting exchange-traded derivatives environments
· Knowledge of the trade lifecycle, trade capture, and reconciliation processes
· Experience interacting with exchanges and clearing firms
· Familiarity with trading protocols such as FIX, FIXP, MDP3, BOE, or ITCH
· Exposure to observability platforms and incident management practices
· Experience utilizing AI-powered development or code-generation tools
· 3+ years of directly relevant experience for Senior-level consideration

What You Will Be Doing

Tech Breakdown
· 40% Production Trading Support & Incident Response
· 25% Systems Administration & Application Deployment
· 20% Automation & Scripting
· 15% Trade Operations, Reporting & Reconciliation

Daily Responsibilities
· 50% Monitoring, Troubleshooting & Incident Resolution
· 20% Working with Traders, Exchanges, Vendors & Internal Teams
· 15% Deployments, Configuration & Infrastructure Support
· 15% Process Automation & Documentation

The Offer
• Annual discretionary bonus eligible

You will receive the following benefits:
· Medical and Dental Insurance
· Generous Vacation Time
· Training and Continuing Education Opportunities
· Relocation Assistance (if applicable)
· Catered Lunches, Snacks, and Beverages
· Casual Work Environment
· Company Events and Team Outings

Additional Details
· Onsite position based in Chicago, IL
· Participation in early market-open coverage required
· Participation in an on-call and weekend support rotation required
· Salary Range: $87,500 - $145,000 base salary
· Senior-Level Salary Range: $145,000 - $177,500 base salary
· Eligible for performance-based bonus compensation