Trade Validations Specialist

As the Trade Validations Specialist for Used Car Operations, you will be responsible for auditing ownership details for all incoming trade-ins and managing down our trade-in defect rate in your designated region. You will work with local Sales and Delivery teams to ensure a smooth ownership transfer process for our customers to move out of their current vehicles and into a Tesla. You will ensure quick cash conversion of the trade-in by monitoring trade-in execution error rates and issue trends, presenting the data trends and proposed solutions directly to local management, and conducting site-specific training on the trade-in process/document updates. To guarantee compliance and resolution, you will keep up to date on state-specific DMV regulations and adapt quickly to specific trade-in process changes as they arise. You will be the primary point of contact for Tesla Advisors and your local Sales and Delivery managers.

• Review documentation for all incoming trade-in vehicles for accuracy keeping Tesla within compliance of state/federal regulations
• Support local Tesla Sales and Delivery teams for all trade-in questions, specifically regarding ownership transfer process
• Review executed trade-in documentation and analyze improperly executed documentation and issue trends
• Develop and implement solutions to mitigate all intake issues and ensure the solutions are maintained
• Partner with internal teams to drive immediate resolutions on missing, and/or aging escalated document execution issues
• Develop and implement training and/or controls to coach local Sales and Delivery teams in best practices by owning detailed metrics and KPI tracking systems. Maintain an accurate problem trade/resolution report and be prepared for weekly review with the regional team and North America Managers
• Bachelor's degree or equivalent experience
• 2+ years of professional experience
• Strong attention to detail and solutions-oriented mindset
• Strong verbal and written communication skills
• Prior experience in a training role will be highly valued
• 2+ years experience in vehicle titles or similar, highly administrative role required
• Notary preferred

Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program

Expected Compensation

$25.60 - $45.60/hour + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.