Traffic Administrative Assistant

Department: Over the Road Trucking

Shift: Various shifts from 5am-10pm

Reports to: Traffic Manager/Traffic Manager Assistant

Job Summary:

As a Traffic Administrative Assistant, you will be responsible for coordinating over the road pick-ups and deliveries with vendors, shippers, customers, drivers, and American Furniture Warehouse facilities. You will also be responsible for communication with drivers about any dispatching issues, breakdowns, assignments, and changes. The ideal Traffic Administrative Assistant develops strategies to improve over the road procedures, better communication between drivers, departments, and vendors as well and display analytical and forward thinking to solve problems.

Duties/Responsibilities:

Typical duties include but are not limited to:

• Answer calls from delivery drivers and relay any emergencies they have to the appropriate channels.
• Booking and coordination of freight in a cost-effective manner for the company.
• Communicate with drivers, customers, vendors, shippers, and receivers regarding changes in pick-up/delivery, potential service failures, appointments, and the pick-up/delivery of loads
• Monitor road conditions, construction zones, and accidents to revise routes as needed
• Maintain Federal Motor Carrier Safety Administration (FMCSA) driver log compliance
• Track/trace shipments when requested and update vendors and locations on the status of their deliveries including any delays that occur
• Daily monitoring of all assigned over the road routes
• Hours of service and progress tracking
• Build loads for transfers, any incoming loads,
• Keep track of out of services tractors and trailers
• Abide by all company policies and procedures.
• All other duties assigned by the Traffic Manager as directed.

Compensation Package:

Pay Rate: Starting at $20/hour and up - dependent on experience

Pay Grade C: $17.71-$32.89

At AFW we offer great perks: weekly pay, benefits package (medical, dental, vision), 401k matching, and more!

Supervision Given and Received:

This position has no supervisory responsibilities. This position is supervised directly by the Traffic Manager and/or Traffic Manager Assistant.

Required Skills/Abilities:

• Previous experience as a Traffic Administrative Assistant or similar role
• Hands on experience with McLeod, Fleet Locate and Omnitracs preferred
• Knowledge of Federal Motor Carrier Safety Administration (FMCSA) and Department of Transportation (DOT) laws
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to maintain a congenial calm communication style and the ability to diffuse and clarify the needs of drivers to achieve clear solutions.
• Ability to analyze, model and interpret data
• Have strong independent follow up skills
• Excellent organizational skill and the ability to demonstrate attention to detail, and accuracy.
• Ability to prioritize tasks and to delegate them when appropriate.
• Sense of ownership and pride in your performance and its impact on AFW's success
• Strategic planning, critical thinking, and problem-solving skills
• Ability to lead team meetings and motivate others
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.

Personal Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.
• Mathematical Skills -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork - Contributes to building positive team spirit; supports everyone's efforts to succeed and offers to help others.
• Interpersonal Skills - Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
• Organizational Support - Follows policies and procedures; supports AFW's goals and values.
• Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.
• Planning/Organizing - Prioritizes and plans work activities; uses time efficiently.
• Safety and Security - Observes and leads safety and security procedures and initiatives.
• Attendance/Punctuality - Is consistently at work and on time.

Computer Skills:

Ability to navigate multiple computer systems, type 35+ wpm, advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel, etc.), and advanced internet research skills. Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives. Ability to apply technology up to and including Electronic Logging Devices, iPads, dispatch software, and windows. Experience with McLeod Fleet Locate and Omnitracs preferred.

Certificates and Licenses:

Certifications and licenses related to business and safety are preferred. Valid CDL License preferred.

Education and Experience:

Two-year college or university program degree preferred; High School diploma required; equivalent combination of education and experience accepted in lieu of degree.

Physical Demands:

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to sit, stand, walk, stoop, & bend for 8 hours a day.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse - an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!

American Furniture Warehouse is a retailer of home furnishings, operating in Colorado, Arizona, and Texas. With more than 3200 employees, we pride ourselves on our ability to offer value and service to our customers. When you join AFW you become part of a professional, customer service oriented company.

AFW is seeking highly motivated, energetic, hardworking candidates to join our team.

AFW offers highly competitive pay and a full benefits package that includes 401k, medical, dental, vision and a host of voluntary programs including life insurance, disability, all at affordable rates.