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Traffic Management Center Operator

I-77 MOBILITY PARTNERS LLC

Charlotte, North Carolina

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JOB DETAILS
SKILLS
Administrative Skills, CCTV, Computer Skills, Data Entry, Data Processing, Document Management, Emergency Response, Human Resources, Incident Management, Insurance Claims, Mail Processing, Microsoft Office, Multitasking, Operational Support, Operations Processes, Organizational Skills, Plan Meetings, Pricing, Problem Solving Skills, Project/Program Management, Public Safety, Purchasing/Procurement, Record Keeping, Team Lead/Manager
LOCATION
Charlotte, North Carolina
POSTED
Today
About us:

I-77 Mobility Partners LLC is financing, developing, designing, constructing, operating and maintaining the 26-mile I-77 Express project as part of a public-private partnership with the North Carolina Department of Transportation. The tolled express lanes run adjacent to the general-purpose lanes on I-77 between uptown Charlotte and Mooresville. I-77 Mobility Partners is responsible for operations and maintenance of all lanes, both express and general purpose, and right of way within the designated project corridor limits.

What makes us different? Our people come first. We want every single employee to develop both professionally and personally. With a strong focus on growth potential, we look to our internal employees as potential candidates for both national and international opportunities. We aim to achieve greatness by promoting from within every chance we get. We work hard and play hard and strive every day for success and achievement. With a diverse group of professionals working in a fast-paced environment, we achieve milestones constantly. And if that weren't enough, we also offer our employees highly competitive insurance benefits, Paid Time Off, and a matching 401(k) program.

Job Description:

As a Traffic Management Center (TMC) Operator, you will be responsible for monitoring the roadways including detecting, confirming, updating, and responding to scheduled and unscheduled traffic incidents, congestion, and monitoring of dynamic toll pricing on the I-77 MP's Managed Lanes Projects. The operator position is the eyes and ears for detection and management of all activities being handled by the TMC. You will provide administrative support to the Operations and Maintenance department for efficient operations.

Functions key to success:
  • Serve as the point of contact for third parties requiring assistance on the I-77 Express Lanes Project (general public, NCDOT, NCDOT TMC, emergency responders, etc.), and dispatching incident support when needed
  • Monitor CCTV from within the Traffic Management Center (TMC) and dispatch support personnel to remove abandoned vehicles, assist stranded motorists, and provide incident management support
  • Refer calls concerning customer comments and/or complaints to the Corporate Affairs Department
  • Assist to process and input data into the maintenance management system and generate monthly and quarterly reports
  • Maintain an accurate record of events and log data
  • Assist in the efficient transfer of data, activities, and schedules
  • Prepare routine and complex correspondence including letters, memoranda, and reports
  • Assist in the preparation of operating procedures, procurement and purchase processes
  • Filing of hardcopies of logs, forms, records, correspondence, and documents and loading files in the electronic document management system
  • Establish and maintain filing systems and support document control
  • Coordinate, collect and prepare information packet required for submittal of insurance claims
  • Provide human resources administrative functions for the O&M department
  • Responsible for coordinating meeting arrangements
  • Greet visitors, field calls, and take messages
  • Other administrative/support duties as assigned

What you bring to the table:
  • Associate degree from an accredited college or university is preferred in related transportation / technical field, or directly relative experience in a TMC environment
  • 0-3+ years of experience required, in a transportation, public safety, or commercial operations environment or similar

With success comes a high level of professionalism. We already know you possess the following qualities, but we just wanted to remind you of what is important to I-77:
  • Ability to interact with colleagues in a self-managed team structure
  • Must be able to multitask, problem solve, and implement innovative processes within a fast-paced environment while remaining calm and effective under pressure
  • Ability to coordinate real time activities and initiate immediate priorities, for self and support
  • Good teamwork skills and active working attitude required

Finally, in a technology-driven world, it is important to know your way around a computer. For this role, it will be important to know the basics of the following:
  • Must be able to demonstrate computer skills proficiency, especially with respect to Microsoft Office and other PC based programs

Our working environment:

I-77 wants to ensure that all employees are comfortable and able to work in the type of culture a

About the Company

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I-77 MOBILITY PARTNERS LLC

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