Traffic Management Specialist

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

• Perform traffic management duties and adhere to the approved Operating Procedures
• Ensure traffic safety, parking enforcement, and enforce TSA mandates on unattended or waiting vehicles
• Provide crowd control services in emergency situations or inclement weather
• Assist the traveling public by providing information about flight activity, parking options, and other relevant assistance
• Maintain a focus on customer service, emphasizing interpersonal skills in both written and verbal communication
• Coordinate with the Aviation Authority’s Landside enforcement staff and commercial vehicle activities at the curb
• Initiate calls for parking citations and coordinate with the towing contractor for removal of unattended vehicles
• Maintain accurate records and reports of activities as necessary
• Be active and visible on the curb (outside), not in the terminal (inside)

• Possess a high school diploma or equivalent
• Ability to obtain an Airport Authority Credential
• A valid driver’s license will be required for driving positions only
• Minimum of 2 years of verifiable work experience, preferably in traffic management or customer service
• Strong Interpersonal and communication skills
• Ability to de-escalate conflicts and maintain composure in challenging situations
• Ability to handle emergency situations and provide excellent customer service
• Work actively in designated areas and adjacent zones when necessary
• Display professionalism and courtesy at all times
• Understanding of traffic management procedures and parking regulations
• Ability to enforce rules logically and apply good judgment skills
• Attentive listening skills; ability to listen to customers, offer positive solutions, and assert authority only when necessary

• Prior airport operations, traffic, and/or customer service experience (one or more years is ideal)
• Certification In traffic/curbside management or related field
• Experience working in a fast-paced and dynamic outdoor environment

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401(k)plan, subject to eligibility requirements
• Seven holidays annually paid at time and a half, if worked
• 40 hours of vacation after one year of employment at eligible work assignments. Unused vacation is only paid out where required by law.

Florida State Security Agency License No. B8500287

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com.

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.