Trailer Parts Sales & Customer Service Representative

About the Role

The Trailer Parts Sales & Customer Service Representative plays a key role in delivering an exceptional customer experience while supporting business growth. This position blends customer support and sales by serving as a trusted point of contact for customers, helping them place orders, resolve issues, and identify solutions that meet their needs.

As a CSR, you’ll work across multiple communication channels to provide timely, accurate support while building strong customer relationships that drive satisfaction, efficiency, and long-term success.

What You’ll Do

• Serve as the primary contact for customers via phone, email, and chat, assisting with orders, returns, and delivery updates.
• Provide accurate product information, including specifications, pricing, and availability.
• Resolve customer questions and concerns efficiently to ensure a positive experience.
• Understand customer needs and recommend products that align with their business goals.
• Identify opportunities to upsell or cross-sell complementary products and services.
• Process customer orders accurately and coordinate with internal teams (warehouse, logistics, etc.) to ensure timely fulfillment.
• Monitor product availability and proactively communicate any changes or delays.
• Build and maintain long-term customer relationships through consistent follow-up and post-sale support.
• Make outbound calls to check inventory levels, recommend refills, and introduce new products.
• Maintain accurate customer and sales data to support reporting and analysis.
• Confidently manage complex or unclear customer requests, escalating issues when necessary to ensure timely resolution.

What We’re Looking For

• High school diploma or equivalent required; bachelor’s degree in a business-related or technical field preferred.
• Prior experience in customer service, counter sales, or inside sales is a plus.
• Ability to learn and apply product knowledge quickly; experience with light-duty trailer products is preferred.
• Strong organizational skills with the ability to multitask and manage priorities in a fast-paced environment.
• Excellent verbal and written communication skills, with a customer-focused mindset.
• Experience using CRM systems and order processing tools is preferred.

Why Work at Dexter

• We invest in training, development, and career advancement.
• Help customers succeed by delivering reliable solutions and exceptional service.
• Enjoy a comprehensive compensation and benefits package designed to support you at work and beyond.