Now Hiring: Trailer Repair On-Site Coordinator – Atlanta, GA
Drive Communication. Support Customers. Deliver Excellence. On the Ground.
Are you an organized, customer-focused professional who thrives in a fast-paced, hands-on environment? We are looking for a Trailer Repair On-Site Coordinator to be based on-site at the customer's location in Atlanta, GA, working side-by-side with technicians to ensure seamless service delivery and outstanding customer communication. This role is ideal for someone who takes initiative, values strong relationships, and is driven by results-rain or shine.
About the Role:
As a Trailer Repair On-Site Coordinator, you will act as the key liaison between our team, technicians, and customer contacts, ensuring real-time updates and top-tier service. You'll manage service requests, assist with scheduling, and track job progress directly from the field. Working in close proximity to our technicians, your understanding of DOT truck/trailer operations will help you bridge the gap between technical service and customer expectations. Your schedule will be Monday to Friday, working 6 AM to 4 PM.
Key Responsibilities:
Serve as the main on-site point of contact for key customer accounts
Work alongside technicians in all weather conditions to track and report service status
Communicate job status updates, schedule changes, and service completion details to the customer
Coordinate with service managers, technicians, and logistics teams to meet tight deadlines
Accurately enter and manage service data using company software (Fullbay experience is a plus)
Assist with billing, reporting, and administrative tasks as needed
Quickly and professionally address any customer concerns
Qualifications:
2+ years in a customer service or account coordination role (transportation or fleet repair industry preferred)
Experience or working knowledge of truck/trailer DOT compliance
- Trailer repair experience is a must
Ability to work outdoors in various weather conditions
Excellent written and verbal communication skills
Highly organized with strong attention to detail and follow-through
Proficient in service software platforms (Fullbay is a plus)
Team-first mindset with a focus on delivering excellent customer service
What We Offer:
Up to $75,000 annually (includes base salary + monthly performance bonuses)
Medical, dental, and vision coverage with $6,000 annual healthcare reimbursement
401(k) with company match
Company-paid life insurance, short- and long-term disability, and AD&D
Paid holidays and PTO
Weekly pay and flexible scheduling
Ongoing paid training and career development
Education reimbursement up to $5,000 for employees and spouses
Employee assistance programs and financial advisory services
A supportive, team-oriented culture with room to grow
This is not your typical desk job-it's a frontline role that puts you at the heart of the action, where your communication skills, technical insight, and dedication make a real difference every day.
Apply now to join a company that values your grit, supports your growth, and help drive the difference in Fleet Maintenance.
Must have the ability to pass a background check and drug screening test.
Job Posted by ApplicantPro