Coaching, Communication Skills, Conflict Resolution, Corporate Sales, Detail Oriented, Documentation, Leadership, Multitasking, Operations Management, Order Management, Process Improvement, Sales Operations, Staff Training, Training/Teaching
POSITION SUMMARY
The primary duty of the Order Operations Trainer is the production and management of the Order Operations training; training materials, including monitoring and updating all training material, training the seasonal staff for the upcoming season, new employees coming into our support and ensuring our materials stay up to date throughout the year.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Design, maintain update trainer book
- Design, maintain update training materials, training region, assessments, etc.
- Design, maintain update procedures impacting the Order Operations Team.
- Provide information to admin and tech teams regarding incoming seasonal trainees
- Providing individual feedback to associates in training
- Documenting feedback per corporate procedures
- Training advanced skills on the floor after associates graduate from training
- Continuing education & feedback for existing core staff
- Assist with maintenance projects
- Process Improvement
- Order Review
- Responsible for answering questions that associates may have.
- Ability to give clear instructions in a step-by-step manner.
- Ability to utilize all resources to find answers.
- Ability to patiently coach associates where to go to find answers.
- Ability to answer questions, often the same ones repeatedly, in a cheerful and friendly manner.
- Perform "Ask Me" duties in production, answer procedural questions of associates.
- Detail oriented with a strong emphasis on accuracy.
- Must be able to work 40 hours per week along with overtime as needed.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Ability to attend and successfully complete Leadership Training.
- Demonstrated ability to handle confidential information with discretion.
- Ability to communicate effectively and professionally with other departments as needed.
- Ability to multi-task.
- Affective conflict resolution.
- Other duties as assigned.