Description
Tanner Clinic has an immediate opening for a Trainer.
Location: Layton Parkway
Hours: Monday- Friday, 8:00 am- 5:00 pm
Essential Job Responsibilities:
- Provide hands-on training of the NextGen EHR application software to physicians and clinical staff.
- Provide EHR expertise in order to optimize the efficiency for the end users and streamline the clinicians' workflow.
- Develop user guides, policies and procedures and reference materials that are clinically relevant to the practice.
- Some cross-training with EPM will be required.
- Provide hands-on training of the NextGen EPM application software to medical and clerical staff, with specific focus on reception and scheduling processes.
- Provide on-going training and auditing to all reception staff to ensure accurate check-in for our patients and compliance to intended process outcomes.
- Provide EPM expertise in order to optimize the efficiency for the end users and streamline clerical workflow.
- Develop user guides, policies and procedures and reference materials that are relevant to the individual non-clinical departments using EPM.
- Some cross-training with EHR will be required.
- Provide troubleshooting related to individual end-user issues.
- Collaborate regularly with staff and leadership on ways to achieve more efficient, effective and applicable workflow and outcomes.
- Stay up-to-date on application releases and enhancements.
- Participate in all system upgrades, fixes, and enhancements (software and hardware related).
- Participate in the system testing process for new functionality or system upgrades.
- Other duties as assigned.
Requirements
Education:
- High school diploma required
- Bachelor's degree in a related field or equivalent experience preferred
Experience:
- Two years clinical care experience for EHR trainer.
- Two years clinic support (reception, billing, scheduling) experience for EPM trainer.
- Proficient with electronic health record systems (clinical or practice management) in a healthcare setting with an excellent understanding of clinical language.
Performance Requirements:
Knowledge:
- Extensive knowledge of computer programs and computer hardware.
- Knowledge of computer programming principles and techniques.
Skills:
- Skill in assisting a variety of users on computer applications and programs.
- Skill in effective interpersonal skills and customer support methods.
Abilities:
- Ability to clearly explain computer applications and programs in simple, user-friendly ways.
- Ability to effectively interact with all employees at all levels of computer understanding.
- Ability to be well organized and prioritize effectively.
Equipment Operated: Standard office equipment including computers, copiers, printers, telephones, etc.
Work Environment: Position is in a well-lighted office environment. Occasional evening and weekend work.
Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking, kneeling, bending, or standing the remainder. May be required to lift up to 30 pounds.
Other Requirements: Regular and reliable attendance is an essential function of the job