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Trainer Manhattan Active Deployment

Trident Consulting

San Ramon, CA

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JOB DETAILS
SKILLS
1st Level Support, Acceptance Testing, Best Practices, Cargo/Freight, Coaching, Communication Skills, Continuous Improvement, Customer Acquisition, Customer Service Tools, Customer Support/Service, Documentation, Embedded Systems, English Language, Help Desk, High School Diploma, Information Technology & Information Systems, Interpersonal Skills, Inventory Management, Logistics, Logistics Management, Logistics Processes, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Multilingual, Operational Support, Order/Customer Fulfillment, Problem Solving Skills, Shipping/Receiving, Spanish Language, Standard Operating Procedures (SOP), Supply Chain, Systems Administration/Management, Training/Teaching, Training/Teaching Curriculum, Training/Teaching Materials, Warehousing, Willing to Travel, eLearning
LOCATION
San Ramon, CA
POSTED
30+ days ago
ABOUT CEVA LOGISTICS
CEVA Logistics provides global supply chain solutions to connect people, products, and providers worldwide. We are supply chain experts, and our team of approximately 98,000 employees across more than 1,000 facilities in 160 countries makes us one of the largest logistics companies in the world. Through our commitment to excellence, we offer end-to-end, customized solutions in both Contract Logistics and Freight Management.
As part of CEVA's multi-year program to implement Manhattan IT Stack across its North American warehouse network, we are looking for hands-on Trainers and Super Users to lead system training and go-live support for site operations teams.

YOUR ROLE
As a Trainer, you will be embedded with deployment teams to deliver hands-on training to warehouse and office staff, support end-user adoption, and provide operational expertise during system cutovers. You will work closely with Implementation Engineers, Process Super Users, and the Implementation Training Manager to translate complex systems and process changes into user-friendly training experiences. We are looking for an experienced Trainer to lead the development and delivery of all training materials, tools, and programs to support user adoption and operational readiness.

WHAT YOU WILL DO
Training & Support
  • Build and maintain a standardized training curriculum aligned to Manhattan WMS/OMS capabilities and operational workflows.
  • Deliver hands-on training sessions for site operations and administrative staff using Manhattan IT System Stack.
  • Translate system and process documentation into practical, user-friendly instruction.
  • Provide on-site coaching and shoulder-to-shoulder support during go-live and ramp-up periods.
  • Guide users on day-to-day tasks such as receiving, picking, inventory management, and order fulfillment using the new systems.
  • Define role-based learning paths and system usage expectations for each user group.
Documentation & Tools
  • Collaborate with Implementation Engineers and Process Super Users to develop and maintain work instructions, job aids, quick reference guides, and process documentation.
  • Ensure all training materials are consistent with configuration, process design, and CEVA best practices.
  • Capture real-time feedback from trainees to continuously improve training content and methods.
Deployment Readiness & Issue Resolution
  • Serve as a first line of support for user questions and issues during and after go-live.
  • Identify and escalate system issues or knowledge gaps to the appropriate teams.
  • Support User Acceptance Testing (UAT) and validate training effectiveness through floor-level observation.
Continuous Improvement
  • Capture feedback from each deployment to enhance training materials and improve future rollouts.
  • Maintain a library of updated training documents, including SOPs, work instructions, quick reference guides, and e-learning modules.
  • Ensure training aligns with CEVA's commitment to operational excellence and safety.

WHAT WE ARE LOOKING FOR
Education & Experience
  • High school diploma required; associate or bachelor's degree preferred.
  • 3+ years of experience in warehouse operations, training, or systems support.
  • Experience with Manhattan WMS systems (Manhattan Active preferred) and logistics processes is highly desirable.
  • Prior involvement in technology or process rollouts strongly preferred.
Skills & Competencies
  • Strong interpersonal skills with the ability to train and support a variety of audiences.
  • Comfortable working in fast-paced, hands-on warehouse environments.
  • Clear communicator with the ability to simplify complex topics.
  • Proficient with Microsoft Office (especially PowerPoint and Excel); familiarity with learning tools a plus.
  • Willing and able to travel extensively to deployment sites across North America.
  • Strong preference for bilingual candidate able to conduct training in Spanish and English

About the Company

T

Trident Consulting

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