Trainer - Mission Readiness Service

As a trainer, your role will be to teach, demonstrate, and assess day-to-day tasks for both new and established learners on the Mission Readiness Service team. The Mission Readiness Service Trainer role is a hands-on role, working not only with new and fully trained operators but also with Training Supervisors, Project Managers, and functional managers to ensure learners are proficiently performing standardized operating procedures. While occasional filling in for operators may be necessary, this role will not be expected to take part in ongoing Service or R&D missions. This role will report to the Training Project Manager for Mission Control.

RESPONSIBILITIES:
"Provide dedicated training support to new and experienced operators through classroom facilitation, demonstration, coaching, and feedback on day-to-day operating procedures
"Review daily performance feedback and address any training deficiencies escalated by on the job Mentors
"Grade hands-on assessments, including on-the-ground and simulated sessions, and provide feedback to the Training Supervisor and team stakeholders.
"Conduct formal audits of operator performance for both new and experienced operators
"Assist with training material updates as needed and review new training material
"Work with Training Supervisors to identify areas of confusion or discrepancy in the training curriculum
"Fulfill an 8-hour minimum Service or Service Associate requirement per month to keep knowledge and performance of SOPs proficient

QUALIFICATIONS:
"At least 3 months as a fully trained individual on the Mission Readiness team
"1-3 years of experience in the AV space
"Knowledge of Mission Readiness procedures and responsibilities
"Experience working in a high-level collaborative environment and promoting a teamwork mentality
"Proven ability to problem solve and improve operational efficiency
"Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
"Excellent time management and prioritization skills
"Flexible schedule to accommodate training events
"Willing to travel to different locations for training support up to 25% of their time
"Must possess and maintain a valid driver s license
"Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen
"Must comply with the Substance Abuse Policy

BONUS QUALIFICATIONS:
"Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
"Experience in facilitation of classroom sessions and/or on-the-job training

This role will require safety boots that conform to ASTM F2412 / F2413 requirements.