Job Description
Our client, a AV Manufacturing company, is looking for a Mission Readiness Service for their Miami, FL location.
Responsibilities:
Requirements:
Why Should You Apply?
Responsibilities:
- As a trainer, your role will be to teach, demonstrate, and assess day-to-day tasks for both new and established learners on the Mission Readiness Service team.
- The Mission Readiness Service Trainer role is a hands-on role, working not only with new and fully trained operators but also with Training Supervisors, Project Managers, and functional managers to ensure learners are proficiently performing standardized operating procedures.
- While occasional ‘filling in’ for operators may be necessary, this role will not be expected to take part in ongoing Service or R&D missions.
- This role will report to the Training Project Manager for Mission Control.
- Provide dedicated training support to new and experienced operators through classroom facilitation, demonstration, coaching, and feedback on day-to-day operating procedures
- Review daily performance feedback and address any training deficiencies escalated by on the job Mentors
- Grade hands-on assessments, including on-the-ground and simulated sessions, and provide feedback to the Training Supervisor and team stakeholders.
- Conduct formal audits of operator performance for both new and experienced operators
- Assist with training material updates as needed and review new training material
- Work with Training Supervisors to identify areas of confusion or discrepancy in the training curriculum
- Fulfill an 8-hour minimum Service or Service Associate requirement per month to keep knowledge and performance of SOPs proficient
Requirements:
- At least 3 months as a fully trained individual on the Mission Readiness team
- 1-3 years of experience in the AV space
- Knowledge of Mission Readiness procedures and responsibilities
- High School/GED
- Experience working in a high-level collaborative environment and promoting a teamwork mentality
- Proven ability to problem solve and improve operational efficiency
- Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
- Excellent time management and prioritization skills
- Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
- Experience in facilitation of classroom sessions and/or on-the-job training
Why Should You Apply?
- Health Benefits
- Referral Program
- Excellent growth and advancement opportunities
Numbers & Facts
| Location | Miami, FL |
| Industry | Management Consulting Services |
| Salary | $28–$33 Per Hour |
| Company Size | 2,000 to 2,499 employees |
| Year Founded | 2000 |
| Website | https://www.iconma.com/ |
Benefits
401K, Employee Referral Program, Life Insurance
About Company
ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.
- Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
- Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
- Founded in 2000
- 2000+ Employees
The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.
Skills
- Audiovisualunmatched
- Auditingunmatched
- Coachingunmatched
- Communication Skillsunmatched
- Establish Prioritiesunmatched
- Health Planunmatched
- Manufacturingunmatched
- Mentoringunmatched
- Operational Improvementunmatched
- Operational Strategyunmatched
- Operations Processesunmatched
- Organizational Skillsunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Project/Program Managementunmatched
- Research & Development (R&D)unmatched
- Secondary Schoolunmatched
- Standard Operating Procedures (SOP)unmatched
- Technical Supportunmatched
- Time Managementunmatched
- Training/Teachingunmatched
- Training/Teaching Curriculumunmatched
- Writing Skillsunmatched
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