Position Title: Patient Services Representative - Trainer
Facility Address: 2650 Shawnee Mission Parkway, Westwood, KS 66205
Employment Type: Full-Time
Work Schedule: Monday through Friday, 8:00 AM – 4:30 PM
Weekend Requirement: None
On-Call Requirement: None
Holiday Requirement: None – Facility is closed on major holidays
Floating Requirement: None
Desired Start Date: As soon as possible
Compensation:
Hourly Rate: $17.00 – $23.00 per hour (based on experience)
Sign-On Bonus: $2,000 after 120 days of employment
Benefits: Health Insurance, Paid Time Off (PTO)
The Patient Services Representative – Trainer is responsible for delivering a standardized training program for newly hired Patient Service Representatives during onboarding and as requested by leadership. This role includes on-site training and support within the employees' designated work environments. The Trainer also provides hands-on, at-elbow training for performance remediation when needed.
The Trainer will assess the performance of new hires upon completion of their training to ensure they are equipped to deliver high-quality, consistent patient service in accordance with organizational standards.
Facilitate orientation and ongoing training for Patient Services Representatives
Deliver on-site and remote training across various clinic or department locations
Provide coaching and at-elbow training when additional support is identified
Evaluate trainee performance and report on training outcomes to leadership
Ensure consistency and quality in service delivery across all patient-facing functions
High school diploma or GED required
Minimum of 3 years of experience in one or more of the following areas:
Ambulatory/admitting
Patient registration
Pre-registration & pre-certification
OR 1+ year of the above experience combined with an associate’s degree
Minimum 1 year of experience in a lead, trainer, or educator role
Proficiency in third-party applications such as:
Payment Navigator
One Source/Passport
Microsoft Teams