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Skills
- Background Investigationunmatched
- Call Center Operationsunmatched
- Call Centersunmatched
- Call Monitoringunmatched
- Call Volumeunmatched
- Communication Skillsunmatched
- Compensation and Benefitsunmatched
- Continuous Improvementunmatched
- Customer Satisfactionunmatched
- Customer Support/Serviceunmatched
- Documentationunmatched
- Documentation Standardsunmatched
- Financial Servicesunmatched
- Geneticsunmatched
- Governmentunmatched
- Hardware Virtualizationunmatched
- Leadershipunmatched
- Leading Edge Technologyunmatched
- Loan Policyunmatched
- Loan Servicingunmatched
- Loansunmatched
- Microsoft Officeunmatched
- Militaryunmatched
- Mortgage Servicingunmatched
- Onboardingunmatched
- Performance Metricsunmatched
- Presentation/Verbal Skillsunmatched
- QA Partner Testing Softwareunmatched
- Quality Assuranceunmatched
- Regulatory Complianceunmatched
- Rural Developmentunmatched
- Software Developmentunmatched
- Staff Trainingunmatched
- Standard Operating Procedures (SOP)unmatched
- Systems Maintenanceunmatched
- Training Programunmatched
- Training/Teachingunmatched
- Training/Teaching Materialsunmatched
- Trend Analysisunmatched
- United States Citizenunmatched
- United States Department of Agriculture (USDA)unmatched
Description
iQuasar, LLCis looking for a Trainer. We strive to provide the next generation of cutting-edge technologies. Our growth means exciting career opportunities for talented professionals in engineering, software development, and other key areas. We offer competitive compensation and benefits including Health, Vision, and Dental Insurance, matching the 401k plan, and other benefits given below, excellent training, and a vibrant working environment. Our employees are exceptional, giving us a competitive advantage by innovating solutions with a strong sense of mission and integrity.
One of our clients in San Antonio needs a Trainer for a contract position.
We are hiring an experienced Trainer to support the United States Department of Agriculture (USDA) - Rural Development (RD) Loan Servicing Call Center operations in St. Louis, MO or San Antonio, TX. This role is responsible for delivering, maintaining, and continuously improving training programs that ensure Customer Service Representatives (CSRs) are fully prepared to support USDA loan servicing customers. The Trainer will ensure training aligns with call center operations, evolving call volumes, system updates, and USDA program requirements.
Key Responsibilities:
• Deliver instructor-led and virtual training to call center staff on USDA Rural Development loan servicing policies, procedures, systems, and customer service standards.
• Ensure training content reflects current call center operations, trending call drivers, and real-time updates to USDA loan servicing systems.
• Monitor call volume trends and common inquiry types to update training materials and reinforce priority focus areas.
• Train staff on accurate documentation of call actions, proper case handling, and detailed call note entry to ensure system records remain complete and audit-ready.
• Track recurring call issues and coordinate with leadership to address knowledge gaps, process inefficiencies, or system-related challenges.
• Develop and maintain training materials, job aids, SOPs, and quick reference guides aligned with USDA Rural Development policies.
• Support new hire onboarding and provide refresher training based on quality assurance findings and performance metrics.
• Partner with Quality Assurance and Operations teams to ensure training supports performance standards, compliance requirements, and customer satisfaction goals.
• Conduct follow-up assessments to measure training effectiveness and identify opportunities for continuous improvement.
*Additional duties as assigned
Security Requirements:
• U.S. Citizenship or Permanent Resident status required
• Ability to obtain and maintain USDA Public Trust background investigation
Requirements
Qualifications:
• Experience: 3–5 years of training experience within a call center environment, preferably supporting government loan programs, financial services, or mortgage servicing.
• USDA Expertise: Experience supporting USDA Rural Development loan servicing programs preferred.
• Strong knowledge of call center operations, performance metrics, and documentation standards.
• Experience developing training materials and delivering both in-person and virtual instruction.
• Ability to analyze call trends and translate operational data into actionable training improvements.
• Strong communication, facilitation, and presentation skills.
• Proficiency with MS Office Suite and virtual training platforms.
• Bachelor’s degree in Business, Education, Communications, or related field; preferred.
Salary Description
Full time position with benefits
If you are interested in this position, please send me a copy of your latest resume at feseha.banday@iquasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
Regards,
Feseha Banday
Senior Recruitment Professional
iQuasar, LLC
Cleared Recruitment | Proposal Development | Technology
Feseha.banday@iQuasar.com
Direct: (703) - 962 - 7813
Main: (703) - 962-6001, Ext. 558
www.iQuasar.com
An Equal Opportunity Employer
iQuasar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.
One of our clients in San Antonio needs a Trainer for a contract position.
- Title: Trainer
- Visa Status: US Citizen
- Location: Fredericksburg, VA
- Employment Type: Full-time
We are hiring an experienced Trainer to support the United States Department of Agriculture (USDA) - Rural Development (RD) Loan Servicing Call Center operations in St. Louis, MO or San Antonio, TX. This role is responsible for delivering, maintaining, and continuously improving training programs that ensure Customer Service Representatives (CSRs) are fully prepared to support USDA loan servicing customers. The Trainer will ensure training aligns with call center operations, evolving call volumes, system updates, and USDA program requirements.
Key Responsibilities:
• Deliver instructor-led and virtual training to call center staff on USDA Rural Development loan servicing policies, procedures, systems, and customer service standards.
• Ensure training content reflects current call center operations, trending call drivers, and real-time updates to USDA loan servicing systems.
• Monitor call volume trends and common inquiry types to update training materials and reinforce priority focus areas.
• Train staff on accurate documentation of call actions, proper case handling, and detailed call note entry to ensure system records remain complete and audit-ready.
• Track recurring call issues and coordinate with leadership to address knowledge gaps, process inefficiencies, or system-related challenges.
• Develop and maintain training materials, job aids, SOPs, and quick reference guides aligned with USDA Rural Development policies.
• Support new hire onboarding and provide refresher training based on quality assurance findings and performance metrics.
• Partner with Quality Assurance and Operations teams to ensure training supports performance standards, compliance requirements, and customer satisfaction goals.
• Conduct follow-up assessments to measure training effectiveness and identify opportunities for continuous improvement.
*Additional duties as assigned
Security Requirements:
• U.S. Citizenship or Permanent Resident status required
• Ability to obtain and maintain USDA Public Trust background investigation
Requirements
Qualifications:
• Experience: 3–5 years of training experience within a call center environment, preferably supporting government loan programs, financial services, or mortgage servicing.
• USDA Expertise: Experience supporting USDA Rural Development loan servicing programs preferred.
• Strong knowledge of call center operations, performance metrics, and documentation standards.
• Experience developing training materials and delivering both in-person and virtual instruction.
• Ability to analyze call trends and translate operational data into actionable training improvements.
• Strong communication, facilitation, and presentation skills.
• Proficiency with MS Office Suite and virtual training platforms.
• Bachelor’s degree in Business, Education, Communications, or related field; preferred.
Salary Description
Full time position with benefits
If you are interested in this position, please send me a copy of your latest resume at feseha.banday@iquasar.com with the information requested below: Also, please let me know what time/number is best to call to discuss this great opportunity. In case you are not interested in this position, or this is not a right fit for you, please feel free to share this opportunity with your friends/networks or anyone you know who may be interested in this position. Thank you!
- Availability to start a new job
- Best Rates
- Contact #
Regards,
Feseha Banday
Senior Recruitment Professional
iQuasar, LLC
Cleared Recruitment | Proposal Development | Technology
Feseha.banday@iQuasar.com
Direct: (703) - 962 - 7813
Main: (703) - 962-6001, Ext. 558
www.iQuasar.com
An Equal Opportunity Employer
iQuasar is proud to be an Equal Employment Opportunity Employer. We do not discriminate based on race, religion, color, national origin, political affiliation, sex, sexual orientation, gender identity, age, marital/parental /veteran status, disability, genetic information, membership in an employee organization, retaliation, military service, other non-merit factors, or any other applicable characteristics protected by law.
Numbers & Facts
| Location | San Antonio, TX |
| Job Type | Full-time |
| Industry | Computer/IT Services |
| Company Size | 50 to 99 employees |
| Year Founded | 2000 |
| Website | https://www.iquasar.com/ |
About Company
iQuasar is a technology services company based out of greater Washington, D.C. that has been in the business for more than a decade. We are experienced in working with Federal, State, and Local Governments as well as Commercial customers. Our employees and contractors have served customers like the Federal Reserve Board, United States Patent and Trade Office (USPTO), Comcast Cable, Frontier Wireless, T-Mobile, IBM, Departments of Transportation & Treasury, and Commonwealths of VA & PA, among many others.
We have strong capabilities in Program/ Project Management, Application & System Development/Administration, Help Desk, Cloud, Business Process Design, and Cybersecurity. We are an authorized Microsoft, Amazon Web Services, and Google partner. We provide Information Technology services to our broad customer base and proposal development and recruitment process outsourcing services to our government contractor customers.