JOB TITLE: Trainer - Tele Operations
LOCATION: Foster City, CA (Onsite)
PAY RANGE: $30 - $37/hr.
DURATION: 12 Months
Job Description:
As a Trainer - Tele Operations, your role will be to demonstrate, teach, and assess day-to-day tasks for both new and established learners on the TeleOps team. The Training Specialist role at *** is hands-on, working not only with new and fully trained operators but also with the team of Training Coordinators, Project Managers, and functional managers to ensure learners receive and integrate standardized operating procedures into their performance. While occasional "filling in" for operators may be necessary, this role will not be expected to take part in ongoing Service or R&D missions. This role will report to the Training Project Manager for TeleOps.
Responsibilities:
Provide dedicated training support to new hires and experienced operators through classroom facilitation, demonstrating, coaching, and providing feedback on day-to-day operating procedures.
Review daily performance feedback and address any training deficiencies escalated by team Instructors.
Grade hands-on assessments, including on-the-ground and simulated training sessions, and provide feedback to Training Coordinators and/or business stakeholders.
Conduct formal audits of operator performance for both new learners and experienced operators.
Occasionally fill in for operators on Service and R&D missions when they are pulled for training sessions.
Assist with training material updates as needed and review new training material.
Work with Training Coordinators to identify areas of confusion or discrepancy in the training curriculum.
Take part in unique validation and testing missions as needed.
Fulfill an 8-hour minimum requirement per month acting as an operator on service missions to keep knowledge and performance of SOPs proficient.
Requirements:
At least 3 months as a fully trained individual on the TeleOps team.
1 3 years of experience in the AV space.
Knowledge of TeleOps procedures and responsibilities.
Experience working in a high-level collaborative environment and promoting a teamwork mentality.
Proven ability to problem solve and improve operational efficiency.
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees.
Excellent time management and prioritization skills.
Flexible schedule to accommodate training events.
Willing to travel to different locations for training support up to 25% of the time.
Must possess and maintain a valid driver's license.
Must pass a background check, MVR (Motor Vehicle Record) check, and drug screen.
Must comply with the Substance Abuse Policy.
Preferred Skills:
Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms.
Experience in teaching, instructing, and/or training.
Previous experience in a supervisory role.
BENEFITS SUMMARY: Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate or annual salary only, unless otherwise stated. In addition to base compensation, full-time roles are eligible for Medical, Dental, Vision, Commuter and 401K benefits with company matching.
IND123
Numbers & Facts
Location
Foster City, CA
Salary
$30–$37 Per Hour
Skills
Audiovisualunmatched
Auditingunmatched
Coachingunmatched
Communication Skillsunmatched
Driver's Licenseunmatched
Establish Prioritiesunmatched
Operational Improvementunmatched
Operational Strategyunmatched
Operations Processesunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Problem Solving Skillsunmatched
Project/Program Coordinationunmatched
Research & Development (R&D)unmatched
Standard Operating Procedures (SOP)unmatched
Substance Abuseunmatched
Team Playerunmatched
Technical Supportunmatched
Time Managementunmatched
Training/Teachingunmatched
Training/Teaching Curriculumunmatched
Validation Testingunmatched
Willing to Travelunmatched
Writing Skillsunmatched
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