Our Client, an AV Manufacturing company, is looking for a Trainer - Tele Operations for their Foster City, CA and LAs Vegas, NV location.
Responsibilities:
Provide dedicated training support to new hires and experienced operators through classroom facilitation, demonstrating, coaching, and providing feedback on day-to-day operating procedures
Reviewing daily performance feedback and addressing any training deficiencies escalated by team Instructors
Grading hands-on assessments, including on-the-ground and simulated training sessions and providing feedback to Training Coordinator and or business stakeholders
Conducting formal audits of operator performance for both new learners and experienced operators.
Occasionally filing in for operators on Service and R&D missions when they are pulled for training sessions
Assisting with training material updates as needed, and reviewing new training material
Working with Training Coordinators to identify areas of confusion or discrepancy in the training curriculum
Taking part in unique validation and testing missions as needed
Fulfilling an 8 hour minimum requirement per month, acting as an operator on service missions to keep knowledge and performance of SOPs proficient
Requirements:
At least 3 months as a fully trained individual on the TeleOps team
1-3 years of experience in the AV space
Knowledge of TeleOps procedures and responsibilities
High School/GED is required
Experience working in a high-level collaborative environment and promoting a teamwork mentality
Proven ability to problem solve and improve operational efficiency
Strong written and verbal communication skills to coordinate with team members and management and explain technical issues to support trainees
Excellent time management and prioritization skills
Preferred Skills:
Proficiency with Google Workspace collaboration tools such as Google Slides, Sheets, Docs, and Forms
Experience in teaching, instructing, and/or training