Training and Development Associate

Payrate: $24.00 - $25.00/hr.
 
Summary:
The Training and Development Associate on the GCO Global Learning and Performance Learning Enablement & Operations Team supports training events (e.g., New Hire Training, Semester Meetings, Launch Training) in both virtual and live settings. In this vital role, you will be responsible for communicating and collaborating with business unit trainers and leaders on training events, materials, processes, and systems. This individual must have strong written and verbal communication skills, the ability to identify needs, streamline processes, and meet deliverables. This role will help support and understand current operations, redefine processes, and lead the team into a seamless and efficient operating model.
 
Responsibilities

• Support commercial training events for multiple business units, including logistical support during an event.
• Manage participant rosters.
• Run and/or distribute reports from various systems (e.g., LMS, Tableau, Zoho).
• Manage communication for training classes, such as welcome/travel logistics letters.
• Send communications to participants and coordinate with trainers on class participant responses.
• Reserve conference rooms/neighborhoods, order catering, and manage badge access requests.
• Provide onsite support during live training events, including posting signage, providing office supplies, and offering technical support.
• Manage class surveys, including collecting and communicating results and archiving.
• Archive certain training records, such as certifications and training rosters.
• Understand and support trainers with training tools and technologies, such as LMS, Learning Hub, SharePoint, and Trainer’s Toolbox.
• Assist trainers with creating playlists in Learning Hub or updating SharePoint sites, if necessary.
• Manage and update new hire checklists and LMS assignment vehicles.
• Collaborate with management on calendars and event planning.
• Monitor specific email inboxes to answer questions, provide information, and resolve issues.
• Print and ship training materials, as needed.
• Review existing files to ensure audit readiness.
• Assist in providing documentation for inspections/audits.
• Adhere to processes and standards and suggest improvements.
• Support and drive special projects as needed.

 
Qualifications

• Bachelor’s degree and 2 years in Learning and Development, Event Management, Business, Pharmaceutical/Biotechnology Industry, Admin Support OR previous job experience in Learning and Development in the Pharmaceutical/Biotechnology Industry.
• Proven ability/experience coordinating small to large training events.
• Experience managing relationships with competing demands and priorities.

 
Skills

• Strong customer service skills.
• Strong time management, organization, and prioritization skills.
• Strong problem-solving skills.
• Strong written and verbal communication skills.
• Exceptional attention to detail with the ability to multi-task.
• Ability to work well in teams and interact effectively with various levels of management.
• Willingness to be flexible to meet team goals and priorities.
• Strong computer and database skills with Microsoft Word, PowerPoint, Excel, Outlook, and Teams.
• Experience with databases and business analysis tools (e.g., Tableau, Power BI, SharePoint, Learning Management Systems) a plus.

 
Pay Transparency: The typical base pay for this role across the U.S. is: $24.00 - $25.00 /hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
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