Training and Development manager

We are seeking a highly motivated, self-starting Training & Development Manager to lead the onboarding, training, and continuous development of our team.

This role is responsible for building a strong training culture, developing future trainers, and ensuring consistency and excellence across both Front of House (FOH) and Back of House (BOH) operations.

Key Responsibilities:

Onboarding & Training

    •    Lead all new hire onboarding from day one through full certification

    •    Deliver structured training programs for FOH and BOH team members

    •    Ensure all employees meet brand and operational standards

Ongoing Development

    •    Identify performance gaps and implement retraining programs

    •    Conduct regular skill refreshers and development sessions

    •    Track team progress and maintain training documentation

Trainer Development

    •    Recruit, develop, and manage a team of in-house trainers

    •    Create a scalable training system that trainers can execute consistently

    •    Mentor trainers to become strong leaders and culture carriers

Operational Support

    •    Work closely with FOH and BOH leadership to align training with daily operations

    •    Maintain up-to-date knowledge of systems, processes, and menu execution

    •    Step into operations as needed to support peak business times

What We’re Looking For

    •    Someone passionate about developing people

    •    A culture builder who leads with positivity and accountability

    •    A systems thinker who can create repeatable, scalable training processes

• Strong self-starter with the ability to work independently

    •    Proven leadership and team development skills

    •    Excellent communication and coaching ability

    •    High attention to detail and organizational skills

    •    Ability to lead by example in a fast-paced environment

    •    Previous restaurant / training / teaching experience is required

Training for This Role

    •    Initial training period of 30–45 days

    •    Hands-on training led by both FOH and BOH Managers

    •    Full immersion in daily operations, systems, and leadership expectations

Why Join Us

    •    Opportunity to build and lead a high-impact training program

    •    Clear path for leadership growth and development

    •    Work in a values-driven, team-oriented environment

This position is full time with open availability required (including mornings, evenings, weekends, and holidays)

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Salary

$22.00 - $25.00 per hour

Benefits

Flexible schedule, Health insurance, Dental insurance, Vision insurance, Employee discount

Job Type

Full time

Schedule

Monday to Friday, Weekend availability, Holidays