Training and Documentation Specialist-FSCM

Zencon Group

Tyler, TX

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JOB DETAILS

SKILLS

Academic Intervention, Business Analysis, Course Development, Customer Relations, Documentation, Frequently Asked Questions (FAQ), Higher Education, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Product Family, Microsoft SharePoint, Microsoft Word, Multitasking, Needs Assessment, Peoplesoft, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Program Evaluation, Project/Program Management, Record Keeping, Systems Administration/Management, Team Lead/Manager, Team Player, Training Program, Training/Teaching, Training/Teaching Curriculum, Usability Engineering, Video Production, Writing Skills

LOCATION

Tyler, TX

POSTED

3 days ago

Training and Documentation Specialist-FSCM

Purpose of Position: This position serves as a bridge between technical teams and functional staff, ensuring successful adoption of new system functionalities. Responsibilities include developing and delivering tailored training materials, conducting sessions to educate users on new technologies, and providing ongoing support to facilitate the effective use of custom and standard application packages.

75% Contribute independently and execution of assigned tasks including:
- Plans, organizes, prepares and conducts functional training and educational programs for users.
- Performs needs assessments to determine educational interventions and course development.
- Maintains records of training activities and assesses program effectiveness.
- Participates in curriculum development.
- Develop communications to inform users of new technologies or systems upgrades.
- Demonstrates application functionality to educate internal/campus customers.
- ssists Team Leadership with creating, modifying and presenting materials for new and updated enhancements.
- Create job aids, quick-reference guides, and FAQs tailored to specific updates or enhancements.
15% Collaborate and share knowledge including:
- Demonstrating expertise to educate internal/campus customers
- Documenting and sharing tools, tips and knowledge within and across teams
- Deliver or conduct interactive training on demand
- Engage with functional staff to gather feedback on training effectiveness and system usability, updating training materials based on staff feedback and changing needs
5% Contribute knowledge and process improvement including:
- Serve as liaison between customer and business analyst and development team
- Posts and reviews with internal/campus customers helpful documentation for SME
- Project management
5% Other functions as assigned

Qualifications:

Working Knowledge of PeopleSoft FMS & SCM modules and ancillary systems
Working knowledge of creating video tutorials and presentations directly via screencast, or vi direct recording using software. Toolset experience: Camtasia, Microsoft Stream, or other equivalent
Three years' experience providing training in information technology as it relates to PeopleSoft or equivalent ERP systems. Educational or training certification.
Hands-on experience with PeopleSoft Financial applications including integrating PeopleSoft with non-PeopleSoft Applications.
Hands-on experience with educational or training software packages.
Prior experience with University of Texas Campus or other higher education agency preferred.
bility to work well with people in all levels of the organization and handle fast paced, dynamic environment where competing interests and working multiple priorities is the norm.
Excellent organization, teamwork, problem-solving, and communication (verbal and written) skills.
Strong MS Office skills (Word, Excel, PowerPoint, Access, SharePoint)

About the Company

Zencon Group

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