Training and Engagement Coordinator

Public Consulting Group

Olympia, WA

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JOB DETAILS

SALARY

$56,400–$77,300 Per Year

SKILLS

Access Control, Billing, Centralized Operations/Management, Change Management, Child Protection/Welfare, Child Support, Claims Management, Communication Skills, Compensation and Benefits, Consulting, Content Management, Continuous Improvement, Department of Health and Human Services, Documentation, Economic Development, Feasibility Analysis, Financial Planning, Government, Government Organizations, Grant Administration/Management, Health Education, Learning Management System (LMS), Legal, Medical Genetics, Metrics, Military, Operational Improvement, Operations Processes, Organizational Skills, Outsourcing, Policy Development, Presentation/Verbal Skills, Procedure Development, Project/Program Management, Source Code/Configuration Management (SCM), Support Documentation, Team Player, Training Program Development, Training/Teaching, Training/Teaching Curriculum, User Interface/Experience (UI/UX), Work From Home, Writing Skills

LOCATION

Olympia, WA

POSTED

27 days ago

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com . Our Human Services team helps state and municipal human services and economic development agencies keep their promises-responsibly and sustainably-to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations. Services: + Program Consulting + Finance Consulting and Billing Services + Applied Technology + Outsourcing and Operations + Strategy + Project and Grants Management + Assessments and Feasibility Studies PCG is seeking a highly motivated Training and Engagement Coordinator to support a statewide Child-Centered Benefits Management Program. The success of this program is highly dependent on meaningful stakeholder engagement, including foster youth and families, foster families, case workers, and other professionals who support foster youth. The Training and Engagement Coordinator will lead the development, implementation, and continuous improvement of program training and engagement efforts. This role focuses on creating informative, accessible, and user-friendly training materials; delivering effective trainings; and ensuring stakeholders are well equipped to engage with the program's systems and services. The Coordinator will also play a key role in maintaining a centralized training platform and supporting program documentation and tools. Key Responsibilities Training Development & Delivery + Design, develop, and implement comprehensive training curricula, materials, and resources for diverse stakeholder audiences, including foster youth, caregivers, and professionals. + Facilitate trainings, workshops, and presentations to promote understanding and effective use of the Child-Centered Benefits Management Program. + Tailor training approaches to meet the needs of varied audiences with different levels of experience and technical proficiency. Stakeholder Engagement + Lead engagement efforts that promote participation, understanding, and trust among program stakeholders. + Collaborate with program staff and partners to identify engagement opportunities and address stakeholder needs or barriers. Content & Platform Management + Maintain, update, and organize training and engagement materials within the program's centralized platform. + Ensure materials are current, accessible, easy to navigate, and aligned with program policies and goals. + Track updates, version control, and stakeholder access to training resources. Policy, Procedures & Program Tools + Assist with drafting and updating program policies and procedures related to training, engagement, and program operations. + Develop program tools such as forms, job aids, instructional guides, and step-by-step instructions. + Ensure all documentation supports clarity, consistency, and compliance. Continuous Improvement + Evaluate training effectiveness and stakeholder engagement outcomes using feedback, metrics, and data-driven insights. + Identify opportunities to improve systems, materials, and engagement strategies to enhance user experience. + Actively pursue innovative approaches to maximize engagement and improve outcomes for foster youth. Required Skills: Preferred Qualifications + Experience developing and delivering training programs or educational materials. + Experience working with diverse stakeholder groups, preferably within human services, child welfare, or public sector programs. + Strong written and verbal communication skills. + Familiarity with learning management systems or centralized content platforms. + Experience drafting policies, procedures, or operational documentation. + Background in stakeholder engagement, change management, or continuous improvement initiatives. Key Skills & Competencies + Excellent writing skills with training and engagement materials. + Excellent facilitation and presentation skills + User-friendly mindset to design user-centered, visually accessible materials + Strong organizational and project management abilities + Ability to translate complex information into clear, user-friendly materials + Collaborative mindset with the ability to work across teams and disciplines Qualifications: Education: A Bachelor's degree or 3 years of relevant experience Experience: Strong background developing training and engagement materials, experience with presenting training, Social Security disability advocacy, claims management, human service sector. WORKING CONDITIONS: Remote work from home. May require some onsite training in Missouri. \#LI-MB1 \#LI-Remote **Compensation:** Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. $56,400 - $77,300 PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship. **EEO Statement:** Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work. Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.

About the Company

Public Consulting Group

INDUSTRY

Other/Not Classified

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