Training and Support Specialist

DHHS Division of Health Benefits requires the services of a Training and Support Specialist to support DHB Operations and the Organizational Development Team.

No travel is required. This is a Monday-Friday, 8-5 position. Hybrid model: the client will require 8 days per month onsite.

• The Training and Support Specialist supports organizational initiatives and coordinates across our business units.
• Requirement-gathering skills will allow this position to coordinate with various stakeholders to gather specifications for content development.
• Project management skills will allow this position to communicate expectations and track progress updates across various business units.
• Strong writing skills and the ability to draft resources to support employee learning, tips, and educational resources for employees, such as SOP's and job aids is essential.
• Good research skills.
• Instructional design and technical knowledge a must.
• This position will facilitate and support live virtual meetings and events.
• Strong presentation, communication, and collaboration skills are needed.

DHB prefers experience with the following tools:

• Experience using Microsoft Office.
• This position will likely need to draft documents and slide decks to support content development.
• The candidate will need experience utilizing and maintaining SharePoint.
• Adobe Articulate (Storyline and Rise), Canva, Camtasia, Menti, etc.
• Interest in continual learning and continuous improvement.
• Must be professional, respectful, communicate clearly and often, and act with integrity in all interactions.

This position works with:

• Associate Director of Organizational Development, 2 Training and Support Specialists, Learning and Development Consultant, Organizational Development Consultant, Administrative Support Specialist and DHB Interns.